Summary
Overview
Work History
Education
Skills
Extracurriculars
Timeline
Generic

Briana Lolo

Scotch Plains,NJ

Summary

Meticulous and resourceful operations professional with over 10 years' experience excelling at prioritizing, multi-tasking and following through to achieve project goals. Proficient in assessing operational capabilities, creating and implementing process improvements, training staff and streamlining overall operations for optimal business efficiency. Problem solver and vendor relationship manager seeking to join a progressive organization.

Overview

7
7
years of professional experience

Work History

CPFR Analyst, Drug Channel

Reckitt Benckiser Inc.
Parsippany, NJ
01.2024 - Current
  • Developed comprehensive performance reporting leveraging multiple data sources to enhance decision making process.
  • Maintain the internal forecast and demand plan by using internal and customer data (POS, inventory levels, lead times) to make the right decisions and support commercial plans.
  • Work cross-functionally to provide insightful data to support the customer and Reckitt strategic metrics (Demand plan accuracy, inventory levels, in-stock metrics, truck utilization, logistics deductions, etc.)
  • Customer facing communication, including supply risks, potential disruptions and continuous improvement projects and initiatives to support customer and consumer needs.
  • Support new item transitions, promotions and item changes to ensure there’s minimal to no slow moving-obsolete inventory, and no impacts to in-stock.

Customer Supply Chain Analyst, Costco

Reckitt Benckiser Inc.
Parsippany, NJ
11.2022 - 01.2024
  • Analyzed data from multiple sources and identified consumption and order pattern trends to provide recommendations for improvement.
  • Developed dashboards to track promotional progress against goals in order to monitor overall performance.
  • Resolved problems and managed multiple tasks using strong planning and process management abilities.
  • Reviewed and assessed customer orders and in-stock levels to discover and immediately address errors and anomalies before issues occurred.
  • Drove standardization of tools and processes to build scalable execution plans with stakeholders.
  • Conducted detailed analysis of supply chain processes to identify areas of improvement and develop solutions.

Service Manager

Darden Restaurants, Seasons 52
Parsippany, NJ
06.2022 - 11.2022
  • Implemented cost-saving measures and optimized profits by controlling food, beverage and labor costs while maintaining high quality service levels.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching and counseling staff.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Kept up-to-date records of employee performance reviews.

Sales and Marketing Manager

Darden Restaurants, Seasons 52
Parsippany, NJ
10.2021 - 11.2022
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
  • Developed and implemented sales and marketing strategies to promote restaurant services and target potential customers.
  • Developed partnerships with external organizations for joint promotions or collaborations.
  • Evaluated performance metrics such as revenue generation, customer acquisition rate. to measure success of initiatives.
  • Negotiated contracts with vendors for food supplies, beverages, equipment and other necessary items.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Mentored and internally promoted successful staff into leadership positions to drive company growth.

Sales and Service Professional

Darden Restaurants, Seasons 52
Bridgewater, NJ
10.2018 - 10.2021
  • Provided support to sales and service team members to meet organizational objectives.
  • Analyzed customer feedback surveys to identify areas needing improvement in product quality or customer service processes.
  • Followed up with leads and referrals to share pertinent sales information.
  • Drove sales by meeting with customers using strategic and organized approach.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences.
  • Maintained knowledge of new products and services being launched by the organization so that they could be effectively communicated to customers.
  • Identified training needs of service team members, developed plans for improvement and conducted training sessions as needed.
  • Supervised daily operations including assigning tasks and monitoring workflows.

Restaurant Manager

Harvest Restaurant Group
Summit, NJ
10.2016 - 09.2018
  • Monitored stock levels of all wine, beer, spirits, and non-alcoholic beverages and placed orders when necessary to maintain adequate supplies.
  • Tracked sales data to identify trends in customer preferences.
  • Ensured compliance with applicable food safety regulations and laws related to alcoholic beverages.
  • Conducted training sessions for staff members on proper handling and service of alcohol drinks.
  • Researched emerging trends in the industry such as craft beers or specialty cocktails in order to stay current with changing consumer tastes.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Education

Associate of Science - Liberal Studies

Union County College
Cranford, NJ
05-2017

Skills

  • Data Analysis
  • Sales Tracking
  • Profit and Revenue-Generating Strategies
  • Skilled in Microsoft Excel
  • Proficient in SAP
  • Purchasing Processes
  • Process Improvements
  • Operations Management
  • Customer Order Management and Tracking Inventory Levels
  • Effective Written and Verbal Customer Communication
  • Stakeholder Relationships
  • Service Optimization and Customer Complaint Resolution
  • Rapport and Relationship Building
  • Team Leadership
  • Team Recruiting and Onboarding
  • Training and Development
  • Increasing Efficiency and Productivity

Extracurriculars

  • NextUp Member | NextUp is an empowered network of women, men, allies, and corporate partners working together to eliminate barriers for women in the workplace.
  • Women @ Reckitt Site Coordinator | Reckitt Employee Resource Group committed to amplifying the achievement and impact of Women.

Timeline

CPFR Analyst, Drug Channel

Reckitt Benckiser Inc.
01.2024 - Current

Customer Supply Chain Analyst, Costco

Reckitt Benckiser Inc.
11.2022 - 01.2024

Service Manager

Darden Restaurants, Seasons 52
06.2022 - 11.2022

Sales and Marketing Manager

Darden Restaurants, Seasons 52
10.2021 - 11.2022

Sales and Service Professional

Darden Restaurants, Seasons 52
10.2018 - 10.2021

Restaurant Manager

Harvest Restaurant Group
10.2016 - 09.2018

Associate of Science - Liberal Studies

Union County College

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Briana Lolo