Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Briana Flores

Bellflower,CA

Summary

Cheerful and upbeat with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win customer service professional with demonstrated multitasking.

Communicative Receptionist recognized for providing first-rate support for corporate decision- makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor. Focused on providing professional service and support to every office visitor.

Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Attentive Receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with 2 years of hands-on experience. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Head Waiter

Birrieria Jalisco
compton , ca
07.2021 - 08.2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised server staff and simultaneously served personal section of tables.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Trained staff members on use of POS system.

Front Desk Receptionist

EF Acoustics
Long Beach, CA
07.2019 - 07.2021
  • Scheduled and confirmed appointments
  • Answered and directed incoming calls using multi-line telephone system
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
  • Served visitors by greeting, welcoming and directing to appropriate personnel
  • Answered office phone and emails to schedule appointments, answer questions and document information
  • Welcomed large volume of guests and improved overall customer service
  • Greeted visitors and verified reasons for visit and appointment information
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods
  • Directed clients and guests to correct departments, rooms
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.

Retail Sales Associate

Ulta Beauty Inc.
long beach, ca
11.2023 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and provided outstanding customer service.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Hr Administrative Assistant

FedEx
Commerce, CA
07.2019 - 12.2020
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues
  • Assisted with employee termination process to drive consistency and reduce discrimination claims
  • Filed documents, delivered mail and performed bookkeeping to facilitate office operations of
  • HR department
  • Reconciled payroll accounts to keep accurate accounting records for tax filing and measuring financial health
  • Automated office operations, including record tracking and data communications
  • Developed and facilitated all new-hire orientations
  • Optimized traceability, developing organizational filing systems for confidential employee records and reports
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits
  • Supported human resources, controlling resume flow within applicant tracking system
  • Planned corporate events, conventions, meetings and gatherings
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees
  • Processed sales transactions to prevent long customer wait times
  • Accepted cash and credit card payments, issued receipts and provided change
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Caregiver

Crystal Stairs, City of
Los Angeles, CA
05.2017 - 07.2019
  • Monitored vital signs and medication use, documenting variances and concerning responses
  • Assisted with meal planning to meet nutritional plans
  • Helped clients with personal needs from exercise to bathing and personal grooming
  • Worked with supervisory medical staff to review cases and improve care
  • Assisted with basic care for elderly patients, including scheduling appointments and managing finances and legal matters
  • Maintained clean and well-organized environment to promote client happiness and safety
  • Assisted clients with personal hygiene, bathing, grooming and dressing
  • Worked with patients and families to design meal, rehabilitation and other plans for long-term success
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
  • Documented information in patient charts and communicated status updates to interdisciplinary care team
  • Recorded patient conditions and vital signs before and after medical operations
  • Explained various warnings, side effects and dosage requirements of medications.

Education

Associate of Arts - Nursing

Long Beach City College
08.2023 - Current

CPR/AED -

BLS): Health Administration -

Skills

  • Planning and organization
  • Administrative skills
  • Proper phone etiquette
  • Strong problem solver
  • Articulate and well-spoken
  • Administrative support specialist
  • Appointment setting
  • Personnel records maintenance
  • Word processing
  • Flexible schedule
  • Friendly, positive attitude
  • People skills
  • ID verification
  • High-energy attitude
  • Microsoft Office expertise
  • Customer Service
  • Forms
  • High-Energy Attitude
  • Filing
  • Documentation
  • Microsoft Office Suite
  • Critical Thinking
  • Professional Telephone Demeanor
  • Clerical Support
  • Microsoft PowerPoint
  • Inbound and Outbound Calling
  • Typing Proficiency 40 wpm
  • Strong Oral And Written Communication Skills

Languages

  • Bilingual (Spanish,English),
  • English: Fully Professional
  • Spanish: Fully Professional

Timeline

Retail Sales Associate

Ulta Beauty Inc.
11.2023 - Current

Associate of Arts - Nursing

Long Beach City College
08.2023 - Current

Head Waiter

Birrieria Jalisco
07.2021 - 08.2022

Front Desk Receptionist

EF Acoustics
07.2019 - 07.2021

Hr Administrative Assistant

FedEx
07.2019 - 12.2020

Caregiver

Crystal Stairs, City of
05.2017 - 07.2019

CPR/AED -

BLS): Health Administration -

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Briana Flores