Briana McKevitt
Property Management
Lacey,WA
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Creating tailored personal experiences for all prospects, residents, and vendors to support consistent client relationships. Seamlessly juggling prospect meetings, an ever changing rental market, leasing targets, and maintaining 0% - 5% of delinquency.
Overview
3
3
years of professional experience
Work History
Assisitant Community Manager
Olympic Multi-family Management
2023.01 - Current
- Started with property during construction - Lease up from 0% -80% in 1 year in a saturated military market.
- Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
- Contributed to property''s online presence by managing social media accounts and updating website content regularly with current information and promotions.
- Ensured prospective residents received an exceptional first impression by conducting professional tours showcasing property amenities and model units.
- Upheld high standards of customer service for current and prospective residents, addressing concerns promptly with effective problem-solving skills
- Organized community events to foster relationships among residents and promote a sense of belonging.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Supported property manager by preparing weekly reports that tracked occupancy, rent collection, and prospect activity.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
Assistant Community Manager
Security Properties Residential
2021.10 - 2022.12
- Maintained accurate records of resident interactions using property management software systems thus allowing easy access for future reference or action planning.
- Processed applications efficiently by verifying income documentation, rental history & ensuring compliance with fair housing regulations at all times.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Enhanced resident satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Inspected units before and after resident moves, vacant units & common areas regularly, to determine readiness for new residents, and to identify repairs needing immediate attention.
- Facilitated move-in process for new residents by coordinating lease signing, and key handovers while adhering to all legal requirements.
- Ensured prospective residents received an exceptional first impression by conducting professional tours showcasing property amenities and model units.
- Upheld high standards of customer service for current and prospective residents, addressing concerns promptly with effective problem-solving skills
Education
Dorchester Two Education Center
Summerville, SC06.2017
Skills
- Assisting in Operational Oversite of Property & Financial Management
- Completing Weekly/ Monthly Reports in Advance to their Official Deadlines
- Consistent Communication Across Multiple Digital Platforms
- Assisted in Capital Project Management
- High Focus on Customer Service
Timeline
Assisitant Community Manager
Olympic Multi-family Management
2023.01 - Current
Assistant Community Manager
Security Properties Residential
2021.10 - 2022.12
Dorchester Two Education Center
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