Brian Anthony Hernandez
Chino,CA
Summary
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and exceptional attentive service.
"If no one will go, send me" anonymous
" You don't have to be extra special or a super hero to be great. You just have to be willing to be what most people aren't; consistent willing and determined to work hard" Tom Brady.
These two quotes exemplify my work ethic and personality. I'm prepared to uphold standards, motivate my crew and work with this company to improve our guest experience everyday. I'll be committed to our core values . My optimizim is that I will learn from guest, crew, and anyone I meet as much as they will learn from me. My merit will be the smiling faces I encounter daily as a assure everyone's needs are being met from my guest to my crew members. Known for using analytical thinking and creativity to solve problems and deliver high-impact solutions.
Overview
10
10
years of professional experience
Work History
Galley Steward
American Cruise Lines
Guilford, Connecticut
09.2023 - Current
- I used my 8 years of professional mixology experience to "wow" guest with new and creative drinks concepts.
- Maintained a clean and sanitary galley and cafe/ bar environment by following health regulations.Responsible for providing guests an elegant and memorable dining/ drinking experience.
- Efficiently set-up and break-down breakfast, lunch, dinner, and cocktail hour including setting tables, arranging linen, silverware, china and glassware.
- Cater to all culinary requests in an efficient manner.
- Acknowledge guests by name, present food, and beverage menus, suggest particular courses and wines and kindly and professionally answer any questions they may have regarding menu items.
- I am consistant with efficiently relaying orders to the galley, maenwhile serving various courses and beverages with grace and elegance.
- In addition to the routine restaurant duties, I was required to perform other functions, such as greeting guests upon embarkation with cocktails, serving afternoon teas and snacks, and cater evening entertainment.
- Involved in unloading and proper storage of large amounts of food, water, and other grocery item needed to sustain our crew and passengers.
- Assisted in inventory and organization of alcohol , drinks, and food storage with space available.
- Involved with training of replacement for Job duties including cafe / bar and restaurant duties.
Bartender
Cha Cha's Latin Kitchen
Irvine, California
03.2023 - 09.2023
- Began each shift to doing large batches of premix for cocktails. Included making fresh lemonade, mojito mix, simple syrup, Sangria's, blending fresh fruit and preparing fruit for the entire day.
- I would adhere to meal break policies in order to maintain guidelines and regulations of the restaurant
- I would count money to ensure the proper amount was in the till at the beginning of each shift and at the end of my closing shifts. Took orders, collected money and processed payments throughout this entire shift precisely and expediently.
- Followed the company's proper steps of service thoroughly and tirelessly the entire shift.
- Memorized a large drink menu, weekly food specials, and daily menu in order to suggest the best recommendations for each guest.
- Could preform all my duties with consistency, professionalism, courtesy and kindness in high stress situations.
- Used comment cards and rewards sign up cards to acrew more business.
Lead Server
Jin Sushi
Bakersfield, California
09.2020 - 12.2022
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
- Resolved conflicts between employees quickly and fairly.
- Processed guest checks using POS system accurately.
- Also, did closing paper work including final sales reports and accurately recording servers ins and outs times for payroll.
- Assisted with inventory counting and ordering of bi-weekly alcohol purchases and food purchases
Bar Manager
18th street Bar n Grill
Bakersfield, CA
02.2022 - 10.2022
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Assisted in developing menus featuring seasonal ingredients from local suppliers.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
Server/Head Bartender
California Pizza Kitchen
Los Angeles, California
07.2014 - 12.2020
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained records of transactions made during shift as required by law or company policy.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Prepared drinks according to standard recipes.
- Accurately recorded orders on cash register and point-of-sale system.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
Education
Associate of Science - Sports Medicine
Fremont College - Los Angeles
Los Angeles, CA05-2012
High School Diploma -
Schurr High School
Montebello, CA06-2008
Skills
- Food safety knowledge
- Restaurant operations management
- Complaint resolution
- Food Service Background
- Conflict resolution techniques
- Organization and prioritization
- Customer-Oriented
- Performance Improvement
- TIPS certified
- Adaptable
- Team Management
- Fluent in Spanish
Timeline
Galley Steward
American Cruise Lines
09.2023 - Current
Bartender
Cha Cha's Latin Kitchen
03.2023 - 09.2023
Bar Manager
18th street Bar n Grill
02.2022 - 10.2022
Lead Server
Jin Sushi
09.2020 - 12.2022
Server/Head Bartender
California Pizza Kitchen
07.2014 - 12.2020
Associate of Science - Sports Medicine
Fremont College - Los Angeles
High School Diploma -
Schurr High School
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