Brian Boettcher
Business Leader / Client Success / Enterprise Key Account Management
Costa Mesa, CA,CA
Summary
Visionary Founder and Mentor with 20+ years experience, passionate about building companies from within by attracting intelligent and productive professionals. Quality-driven leader focused on growth and experienced in customer acquisition, client success, and executive management. Self-motivated professional experienced in leading and supervising cross-functional teams.
Seeking opportunities throughout Southern California.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work History
Founder/Director of Operations
Antevia Inc
Foster City, CA
01.1999 - 01.2021
- Antevia, Inc. provides niche rental assistance and relocation services for businesses relocating employees to the San Francisco Bay Area
- Built teams that included internal office staff and network of independent rental agents
- Founded and quickly established flourishing business providing unique service framework to streamline relocation process for employees of Fortune 500 businesses and beyond
- Cultivated pipeline of high net worth accounts and built successful working relationships with 5,000+ employees and 620 leading corporations to drive growth in highly competitive market
- Undertook talent sourcing and led quality interviews to secure top performing individuals; trained, managed and developed regionally dispersed team working collaboratively to ensure exceptional customer service
- Executed cutting-edge customer success strategy driving high retention that encompassed overall business discipline and dramatically impacted overall organization-wide excellence
- Developed innovative strategic plans and delivered comprehensive policies and procedures to align with Key Performance Indicators
- Provided leadership and direction to streamline successful workforce strategy and improve business efficiency
- Built collaboration across organization team members while ensuring exceptional standards of customer service and quality care that consistently met and often exceeded expectations
Strategically negotiated terms and conditions of high value contracts while maximizing quality standards
Earned over $13M in sales during tenure
Management Trainee
Franklin Templeton Investments
San Mateo, CA
07.1998 - 02.1999
- Supervised by Senior Vice President of Customer Service, led organization-wide expansion efforts to determine location for fourth customer call center in North America; led recruitment efforts and conducted presentations to employees who were considering relocating to new San Diego call center
- Assisted in organizing and overseeing assignments and coordinating in-house and outsourced resources
- Planned and implemented team projects to accomplish objectives
- Aligned team actions with company policies and industry standards
- Collaborated with professional team to solve workflow issues
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts
- Enhanced supervisory and leadership abilities by working closely with mentors
Manager, Professional Football Client Services
International Management Group
Kansas City, MO
12.1995 - 06.1997
- Recruited NCAA College athletes interested in professional representation in contract negotiations, marketing, player development, and off-field opportunities (charitable and financial)
- Assisted in review of contract language at time of signing for players in the National Football League
- Oversaw athlete preparation for pre-NFL draft player performance evaluation by potential employers
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals
- Applied customer feedback to develop process improvements and support long-term business needs
- Compiled data; highlighting key metrics to report information, determine trends, and identify methods for improving client results
- Developed and maintained relationships with clients, customers, and suppliers through account development
- Accomplished multiple tasks within established timeframes in a fast-paced and rapidly-changing professional environment
Education
Bachelor of Science - Sports Management
University of Illinois At Urbana-Champaign
Champaign, IL 08.1992 - 01.1996
Skills
Recruitment and hiring
Operations management
Negotiation
Strategic planning
Teamwork and Collaboration
Training and Development
Consulting
Revenue Generation
Customer acquisition
Business planning
Staff Management
Contract Management
Business Development
Verbal and written communication
Real Estate Services & Management
Websites
Additional Information
- PROFESSIONAL DEVELOPMENT: eligible for real estate broker license test (all post-graduate courses completed)
- PROFESSIONAL AFFILIATIONS: Member, Bay Area Professionals in Mobility Management (BAMM); Professional Member, Society for Human Resource Management (SHRM)
- COMMUNITY SERVICE: Senior Advisor and Special Event Operations, Bay Area Sports Hall of Fame
Professional Awards and Accolades
- Recognized as the one of the top 3 rental network suppliers in the United States by the largest corporate relocation services provider in the world (award earned multiple years, based on KPI);
- San Mateo Chamber of Commerce Entrepreneur of the Year
- San Mateo Chamber of Commerce Outstanding Small Business Growth
- Member/Graduate of San Mateo Business/Executive Leadership Program (nominated by peers for prestigious program)
- One of five executives hand-selected to serve on exclusive Rental Network National Advisory Board contributing to development and delivery of best practices in relocation industry
Timeline
Founder/Director of Operations
Antevia Inc
01.1999 - 01.2021
Management Trainee
Franklin Templeton Investments
07.1998 - 02.1999
Manager, Professional Football Client Services
International Management Group
12.1995 - 06.1997
Bachelor of Science - Sports Management
University of Illinois At Urbana-Champaign
08.1992 - 01.1996