Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Brian Bradley

West Hollywood,United States
Brian Bradley

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Energetic, humorous, professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

9
years of professional experience

Work History

Various

Tennis Coach
07.2014 - 02.2023

Job overview

  • Explained and demonstrated basic tennis techniques to team members.
  • Challenged athletes by consistently using positive reinforcement and gentle criticism.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
  • Promoted positive environment for all athletes, which helped to diminish stress and increase enthusiasm.
  • Often operated as a front desk assistant when needed.

Tennacity

Front Desk Assistant
12.2021 - 08.2022

Job overview

  • Received, screened and routed incoming calls.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Handled payment and bill processing, change giving and payment collecting for guests.

Education

The Catholic University of America
Washington, DC

Bachelor of Arts from Drama
05.2014

Skills

  • Positive Interactions
  • Reading Comprehension
  • Public Relations
  • Special Event Planning
  • Verbal and Written Communication
  • Behavior Standards
  • Active Listening
  • Critical Thinking

Languages

Spanish
Limited Working
Chinese (Mandarin)
Limited Working

Timeline

Front Desk Assistant

Tennacity
12.2021 - 08.2022

Tennis Coach

Various
07.2014 - 02.2023

The Catholic University of America

Bachelor of Arts from Drama

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Brian Bradley