Summary
Overview
Work History
Education
Skills
Timeline
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Brian C. Johnson

Claymont,DE

Summary

Professional, highly skilled, and qualified individual with a strong background in banking customer service working closely in sales as well as a history in back office fraud. Offering an optimal set of skills, the ability to apply new skills and perform efficiently, and maintains an enthusiastic personality within the work space environment. A great team player and asset for any company worked for. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

AML Compliance Officer

JPMorgan Chase
09.2022 - Current
  • Maintained high throughput, while staying within quality expectations.
  • Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
  • Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
  • Prepared reports, metrics and research to support fraud initiatives and projects.
  • Investigated fraud referrals and performed research to minimize risk and resolve inquiries.
  • Interacted with law enforcement agencies, regulators and financial institutions to coordinate investigations related to fraudulent activities.
  • Monitored financial transactions and immediately reported suspicious activity to authorities.

SR. FRAUD ANALYST

Merrill Lynch
01.2017 - 09.2022
  • Analyze both credit/debit card activity independently to determine risk on client accounts and place appropriate action to protect or service client all while migrating bank loss
  • Work directly with Merrill Lynch/Private Bank Wealth Management financial teams and clients on as needed basis to ensure true client satisfaction
  • Familiar with following functions/fraud types: credit card application, emerging risk, check fraud, deposit fraud, wire fraud
  • Use ability to diffuse and de-escalation difficult situations with clients as well as share best demonstrated practices with peers.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

FINANCIAL CENTER OPERATIONS MANAGER

BANK OF AMERICA
09.2012 - 01.2017
  • Provided services to bank customers by conducting appropriate transactions and meeting their needs by referring them to appropriate departments within the bank
  • Achieved perfect corporate audits as well as exceeded financial center revenue goals which created a top performing financial center
  • Developed beneficial working relations with bank partners to continue to drive revenue and to comprehensively serve bank clientele as well as discover solutions for every type of banking need
  • Responsible for ensuring all employees are complying with all regulations and laws.

Education

Bachelor of Science - BUSINESS MANAGEMENT/CRIMINAL JUSTICE

EASTERN UNIVERSITY
ST. Davids, PA
06.2011

Skills

  • Skills & Abilities
  • Excellent written/verbal communication
  • Proficient in
  • Microsoft Office
  • Strong leadership skills
  • Works well under pressure
  • Detail-oriented
  • Conflict resolution
  • Strong work ethic
  • Multi-tasking
  • Analytical skills
  • Strong interpersonal skills

Timeline

AML Compliance Officer

JPMorgan Chase
09.2022 - Current

SR. FRAUD ANALYST

Merrill Lynch
01.2017 - 09.2022

FINANCIAL CENTER OPERATIONS MANAGER

BANK OF AMERICA
09.2012 - 01.2017

Bachelor of Science - BUSINESS MANAGEMENT/CRIMINAL JUSTICE

EASTERN UNIVERSITY

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Brian C. Johnson