Summary
Overview
Work History
Education
Skills
References
Timeline
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Brian C. Mullins

Charlotte,NC

Summary

Dynamic customer service professional with a proven track record at AvidXchange, adept at problem resolution and process improvement. Skilled in risk assessment and interpersonal communication, I successfully implemented innovative solutions that enhanced customer satisfaction and streamlined operations, contributing to team success and growth in a fast-paced environment. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

AvidXchange
Charlotte, NC
08.2024 - Current
  • Supported sales team members to drive growth and development.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Implemented innovative methods for streamlining the customer service process.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

RIA Service 360

LPL Financial
Charlotte, NC
02.2022 - 10.2023
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Operated a variety of machinery and tools safely and efficiently.

Financial Services Representative

LPL Financial
Charlotte, NC
09.2019 - 02.2022
  • Provided advice on a range of financial products, including mutual funds, stocks, bonds, and insurance.
  • Advised customers on various aspects of personal finance, such as budgeting, taxes, insurance, and investments.
  • Conducted risk assessments to tailor financial advice and strategies to individual client profiles.
  • Managed multiple accounts simultaneously while ensuring compliance with all relevant laws.

Education

High School Diploma -

Magna Vista High School
Ridgeway, VA
06-2004

Some College (No Degree) - Agricultural Economics

North Carolina A&T State University
Greensboro, NC

Skills

  • Customer service
  • Problem solving
  • Sales support
  • Process improvement
  • Interpersonal communication
  • Team collaboration
  • Risk assessment
  • Account management
  • Conflict resolution
  • Cultural awareness
  • Problem resolution
  • Task prioritization

References

References available upon request.

Timeline

Customer Service Representative

AvidXchange
08.2024 - Current

RIA Service 360

LPL Financial
02.2022 - 10.2023

Financial Services Representative

LPL Financial
09.2019 - 02.2022

High School Diploma -

Magna Vista High School

Some College (No Degree) - Agricultural Economics

North Carolina A&T State University
Brian C. Mullins