Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian C. Sidney

Summary

Accomplished, customer-focused professional with a diverse background in customer service, research support, sales and account management. Experienced in implementing new procedures and strategies to reduce cost and service issues, while increasing operational efficiency, staff productivity and bottom line growth.


I have extensive experiences in client services. Highly effective in deciphering client needs, resolving their inquiries, while providing quality client service.

Overview

21
21
years of professional experience

Work History

Guest Service Representative

Hilton Garden Inn Hotel
05.2021 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Shift Lead Supervisor

Walgreens
09.2013 - 06.2014
  • Trained new employees and delegated daily tasks and responsibilities.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Streamlined inventory management processes to reduce waste and increase profitability.

Owner/Player Development Trainer

Just the Right Touch(basketball Skill Development)
01.2005 - 08.2010
  • Taught my researched and developed methodologies that accelerate player skill development.
  • Facilitated court workouts for a wide age range of clientele (young adults, high school and youth).
  • Created and implemented business prototype for research and data collection.
  • Conducted service analysis to identify trends, isolate issues and implement process to reduce service concerns.
  • Accountable for business development, bookkeeping, pricing and sales.
  • Accountable for client satisfaction and quality control of product.
  • Cultivated forward-thinking, inclusive and performance-driven culture.
  • Managed day-to-day business operations.

Mortgage Loan Processor

Washington Mutual Home Loan Center
06.2003 - 10.2005
  • Main client contact with consulting for 55+ accounts per month.
  • Liaison for Underwriters and clients for the processing of loans.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Analyzed borrower credit reports and income statements to verify accuracy.
  • Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
  • Contributed to business growth through diligent work on complex loan applications that resulted in successful closings.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
  • Expedited mortgage approval times by proactively resolving any discrepancies in borrower documentation.
  • Set up and completed loan submission packages.
  • Communicated acceptance or rejection to applicants via telephone (personal consultations).
  • Audited closing documents for accuracy.

Operations Support Staff

Lifetime Fitness Center (part-time)
04.2004 - 08.2005
  • Collaborated with cross-functional teams on projects aimed at improving overall organizational performance.
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Collaborated with operations team to provide excellent customer service and foster positive work environment.
  • Provided the highest level of customer service to members, prospective member and guest.
  • Discreetly audited and updated members personal accounts.
  • Maintained integrity and quality of the facility through cleaning and care.

Education

Associate of Applied Science - Business Admin/Accounting

Robert Morris University - Illinois
Chicago, IL

Bachelor of Arts - Entrepreneurship/Marketing

DePaul University
Chicago, IL

Skills

  • Analytical Thinking
  • Self Motivation
  • Reliability
  • Adaptability and Flexibility
  • Effective Communication
  • Interpersonal Skills
  • Decision-Making
  • Problem-solving abilities
  • Attention to Detail
  • Management interaction
  • Training and mentoring
  • Teamwork and Collaboration

Timeline

Guest Service Representative

Hilton Garden Inn Hotel
05.2021 - Current

Shift Lead Supervisor

Walgreens
09.2013 - 06.2014

Owner/Player Development Trainer

Just the Right Touch(basketball Skill Development)
01.2005 - 08.2010

Operations Support Staff

Lifetime Fitness Center (part-time)
04.2004 - 08.2005

Mortgage Loan Processor

Washington Mutual Home Loan Center
06.2003 - 10.2005

Associate of Applied Science - Business Admin/Accounting

Robert Morris University - Illinois

Bachelor of Arts - Entrepreneurship/Marketing

DePaul University

Similar Profiles

CREATE PROFILE
Brian C. Sidney