Brian C. Smith
Merritt Island,FL
Overview
22
22
years of professional experience
Work History
Caregiver/Estate Manager
Self Employed Services
Merritt Island, FL
10.2020 - 11.2023
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Managed daily operations of estate grounds, buildings, personnel, and equipment.
Regional Manager Franchise Quality
Wyndham Hotels & Resorts, Kingsmill Resort
Parsippany, NJ
03.2006 - 04.2020
- Led Southeast Franchise Quality team to provide onsite evaluations, internal audits,customer surveys, training of franchise hotel ownership/management for 22 worldwide brands of hotels including Wyndham Hotels & Resorts, TRYP, Ramada, LaQuinta and others.
- Ensured continued growth and success of over 1400 hotels in 12 states generating 1.2bn in yearly revenue.
- Ensured cleanliness, condition and compliance to Brand Standards within all areas of Hotel.
- Extensive work with Suppliers and Contractors to the Hotel Industry.
- Inspected hotels brands to generate punch lists for hotels seeking to enter the WHR family of brands, developed content and procedures to streamline process vital to WHR growth.
- Developed and implemented programs that include training modules both in classroom and online for housekeeping and front desk staff, introduction to specific brand, P&L and budget, and online reputation and social media.
General Manager
Baymont Inn & Suites –
Roswell, GA
07.2001 - 11.2005
Wyndham Hotels
- Directed profitable operation of a 100-room hotel in the suburban Atlanta market.
- Consistently increased ADR and REVPAR during tenure.
- Hotel and GM of the year.
- Provided supervision and development of 20 team members and managed all operations.
- Functions including Payroll, P&L statements, Sales and Marketing,Maintenance,Housekeeping, and Accounts Payable.
- Acted as regional revenue and housekeeping specialist for the FL, GA and SC Baymont Inns.
- Increased ADR on average $2.00 and REVPAR 3.2%.
Education
Bachelor of Arts - Business Administration and Psychology / Double
University of Central Florida
Orlando, FLSkills
- 20 Years of Hospitality/Customer Service
- Vendor & Supplier relations
- Profit and loss accountability
- Performance improvement
- Cost analysis and savings
- Payroll
- Customer retention
- Supervision and training
- Outstanding communication skills
- Microsoft Office Suite proficiency
Timeline
Caregiver/Estate Manager
Self Employed Services
10.2020 - 11.2023
Regional Manager Franchise Quality
Wyndham Hotels & Resorts, Kingsmill Resort
03.2006 - 04.2020
General Manager
Baymont Inn & Suites –
07.2001 - 11.2005
Bachelor of Arts - Business Administration and Psychology / Double
University of Central Florida
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