Brian Hunt
Ridgely,United States
You are never too old to be what you might have been.
George Eliot
Summary
Knowledgeable and dedicated customer service professional with extensive experience in automotive sales, retail management and training. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Service Advisor
Hertrich Honda Kia
01.2024 - Current
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Enhanced customer satisfaction by providing timely and accurate service recommendations. Ensuring that customers were updated throughout repairs.
- Developed estimates by costing materials, supplies, and labor to submit to customers, warranty companies, and insurance companies.
- Followed up with customers to offer additional support and check resolution satisfaction.
Senior Product Specialist
Hertrich Honda Kia
05.2020 - 01.2024
- Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers. Certified by multiple manufacturers to sell vehicles through monthly product knowledge testing.
- Conducted thorough needs assessments to identify customer preferences and recommend appropriate vehicles.
- Enhanced dealership visibility by participating in community events and networking opportunities.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Upholding high Customer Satisfaction Index scoring with multiple manufacturers.
- Developed strong relationships with customers for repeat business and referrals.
- Trained and provided coaching to seven junior team members.
Automotive Sales Manager / Finance Manager
Hertrich Honda Kia
04.2018 - 05.2020
- Increased dealership revenue by developing and implementing effective sales strategies tailored to customer needs.
- Enhanced customer satisfaction levels by providing exceptional service and addressing concerns promptly.
- Worked closely with CRM admins resulting in improved lead tracking and follow-up procedures.
- Developed strong relationships with lending institutions to secure competitive financing options for customers.
- Fostered a positive work environment by promoting teamwork, open communication, and ongoing professional development opportunities for staff members.
- Implemented employee training programs focused on product knowledge, negotiation tactics, and closing techniques to enhance overall sales team effectiveness.
Sales Consultant
Hertrich Honda Kia
06.2017 - 04.2018
- Provided comprehensive product demonstrations, highlighting key vehicle features and benefits.
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Starbucks Cafe Department Manager
Remington Hotels
11.2016 - 05.2017
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Logistics Coordinator
Wireless Warehouse Inc
10.2014 - 11.2016
- Optimized website content for improved search engine rankings, resulting in increased organic traffic and conversions.
- Boosted online sales by implementing effective digital marketing strategies and campaigns.
- Streamlined shipping processes by implementing efficient packing and tracking systems.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Increased sales revenue by establishing strong relationships with key clients and providing exceptional customer service.
- Expanded customer base through targeted marketing strategies and attending industry events.
- Negotiated contracts for better pricing, resulting in increased profit margins.
Teller Supervisor
Sandy Spring Bank
10.2005 - 10.2014
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
- Improved cross-selling success through targeted training and employee incentives.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Boosted overall branch performance by developing strong relationships with customers and providing personalized service.
- Contributed to achievement of branch sales targets through proactive promotion of financial products and services.
- Trained new employees for branch operations. Certified trainer for seven retail branch locations.
Education
Bachelor Of Science - Business Administration / Hospitality And Tourism
01.2013
Associate Of Applied Science - Culinary Arts
12.2002
High School Diploma - General Studies
2001
Skills
- Service Estimates
- Customer Service
- Customer Retention
- Multitasking and Organization
- Workflow Management
- Performance Goals
- Staff education and training
- Complaint resolution
- Excellent Communication
- Listening Skills
Additional Information
Notary Public
State of Maryland
Hobbies
Cooking - with a degree in Culinary Arts there is no doubt that I enjoy cooking for family, friends and co-workers for Holidays and parties.
Woodworking - I have a passion to see a design or idea come to life by building it.
Photography - Although most photography I do is digital I love the artistic side of showing an emotion or feeling through a photo.
Sports Memorabilia - Purchasing and selling of sports memorabilia online and at local events.
Certification
- Maryland State Sales License - Since 2017
- Notary Public - State Of Maryland - Expires 2025
Timeline
Service Advisor - Hertrich Honda Kia
01.2024 - Current
Senior Product Specialist - Hertrich Honda Kia
05.2020 - 01.2024
Automotive Sales Manager / Finance Manager - Hertrich Honda Kia
04.2018 - 05.2020
Sales Consultant - Hertrich Honda Kia
06.2017 - 04.2018
Starbucks Cafe Department Manager - Remington Hotels
11.2016 - 05.2017
Logistics Coordinator - Wireless Warehouse Inc
10.2014 - 11.2016
Teller Supervisor - Sandy Spring Bank
10.2005 - 10.2014
Columbia Southern University - Bachelor Of Science, Business Administration / Hospitality And Tourism
Stratford University - Associate Of Applied Science, Culinary Arts
Walter Johnson High School - High School Diploma, General Studies
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