BRIAN D MITCHELL
Human Resources
Chicago,United States
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
15
15
years of professional experience
Work History
Hiring Manager (Contract)
Alpana
Chicago, IL
02.2022 - 04.2022
- Produced and analyzed production or results from job descriptions and advertisements, prescreening protocols, interview questionnaires and post-interview assessments.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Facilitated communication and coordination between employees and management to keep parties informed.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 30 new employees
Server
Terra And Vine
Evanston, IL
07.2020 - 02.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Waited on roughly 30-50 guests nightly.
General Manager
Ramen Takeya
Chicago, IL
01.2020 - 07.2020
- Designated to drive process of rebranding restaurant's image by redesigning menu for easy assimilation, reviewed pricing, and optimized clientele base resulting from social media advertisements, increasing throughput by 16%.
- Created employee performance evaluation process and merit system, which improved employee retention by 24%.
- Designed job descriptions for each position for understanding of job expectations.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Rolled out software to increase communication by 40%.
- Scheduled and directed staff in daily work assignments to magnify productivity.
- Created standard for onboarded employees to ensure all paperwork is completed correctly and in compliance with Illinois law.
Project Manager/General Manager
Anna Maria Pasteria
Chicago, IL
09.2017 - 01.2020
- Coordinated with relevant stakeholders in re-launch of restaurant after 4-month reconstruction project focused on improving brand positioning and service delivery.
- Forecasted, scheduled, and monitored project timeliness, personnel performance, and cost-efficiency.
- Price and ordering food products, kitchen equipment, and foodservice supplies increasing profits by 28%.
- Accomplished restaurant, bar, and culinary human resource objectives by enlisting, selecting, orientating, training, assigning, scheduling, coaching, counseling, and disciplining management staff.
- Reduced food waste to 4% by overseeing and planning ingredients, anticipated customers, and items' popularity.
- Lead process of driving real-time tracking and data collection through effective use of new POS system while replacing existing reservation system with enhanced one to improve guest experience in making reservations through social media platforms.
General Manager
Terra And Vine
Chicago, Illinois
10.2016 - 09.2017
- Charged with driving efficient management and alignment of sales and labor to meet all established objectives concerning staffing and profitability while also selecting and hiring excellent restaurant staff based on professionalism and performance.
- Generated 80% reduction in turnover by motivating staff and reinforcing positive behaviors.
- Established process of preparing, presenting, and managing budgets, conducted monthly profit and loss reports analysis and made daily cash receipts deposits.
- Coordinated with kitchen staff, including executive chef, during daily meetings to discuss daily specials, performance, customer complaints, and menu modifications.
- Expanded guest satisfaction rate and generated repeat business through coaching and implementing training and development programs for staff teams.
- Analyzed and implement methods to improve service and team performance to widen business sustainability.
General Manager
Darden Restaurants Inc - Olive Garden
Lincolnwood, Illinois
03.1995 - 01.2005
- Maintained active presence in dining room to direct employees to enhance guests' experience.
- Facilitated conversations to resolve employee disputes.
- Recruited and hired excellent restaurant staff based on attitude.
- Responsible for up to 45 employees, three managers, and two culinary assistants.
- Reduced food waste to 5% by overseeing and planning ingredients, anticipated customers, and items' popularity.
- Overall responsible for 2.4-million-dollar business with profits of +800,000.
- Trained staff on systems and processes, including new service standards, promotions, and core menu changes.
- Maintained employee turnover at 10% or less monthly.
- Constantly earned 96% or higher for sanitation inspections.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Education
Certificate - SHRM-CP
Society For Human Resource Management
Alexandria, VA 09.2021 - 02.2022
Skills
Training and Developmentundefined
Timeline
Hiring Manager (Contract)
Alpana
02.2022 - 04.2022
Certificate - SHRM-CP
Society For Human Resource Management
09.2021 - 02.2022
Server
Terra And Vine
07.2020 - 02.2022
General Manager
Ramen Takeya
01.2020 - 07.2020
Project Manager/General Manager
Anna Maria Pasteria
09.2017 - 01.2020
General Manager
Terra And Vine
10.2016 - 09.2017
General Manager
Darden Restaurants Inc - Olive Garden
03.1995 - 01.2005
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