Summary
Overview
Work History
Education
Skills
Timeline

BRIAN D MITCHELL

Chicago,Illinois

Summary

Highly focused and ambitious Human Resources Manager bringing 10+ years of management experience with extensive customer service, employee relations, and operations background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history and diverse industry knowledge. Talented in crucial HR functions, spanning employee hiring, training, development, and retention-promoting relationship building.

Overview

29
29
years of professional experience
1
1
Certification

Work History

General Manager

Carlucci Chicago
Chicago, Illinois
09.2022 - 09.2023
  • Recruited, hired, and trained all restaurant staff, including servers and hosts
  • Scheduled employees to ensure shifts have proper coverage
  • Streamlined the restaurant processes to improve the guest experience
  • Monitored restaurant finances, including sales and expenses
  • Enforced food handling regulations and other guidelines to increase guest safety
  • Promoted the restaurant and found ways to bring in more customers
  • Handled customer complaints
  • Completed necessary paperwork, such as sales, inventory, and staff attendance reports
  • Hiring and training all restaurant staff, including servers and hosts

Hiring Manager

Alpana
Chicago, Illinois
02.2022 - 04.2022
  • Screened applicants and performed initial phone screens
  • Created job descriptions for each position in the restaurant
  • Interviewed applicants
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences
  • Set up TOAST Payroll and ensured job rates were correct.

Terra and Vine
Evanston, Illinois
07.2020 - 02.2022

Human Resources/General Manager

Ramen
Chicago, Illinois
01.2020 - 07.2020
  • Designated to drive the process of rebranding the restaurant's image by redesigning the menu for easy assimilation, reviewed pricing, and optimized clientele base resulting from social media advertisements, increasing throughput by 16%
  • Created employee performance evaluation process and merit system, which improved employee retention by 24%
  • Designed job descriptions for each position for a clear understanding of job expectations
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences
  • Rolled out Schedulefly to increase communication by 40%
  • Scheduled and directed staff in daily work assignments to magnify productivity
  • Created a standard for onboarded employees to ensure all paperwork is completed correctly and in compliance with Illinois law.

Human Resources/General Manager

Anna Maria Pasteria
Chicago, Illinois
09.2017 - 01.2020
  • Coordinated with relevant stakeholders in re-launch of the restaurant after a 4-month reconstruction project focused on improving brand positioning and service delivery
  • Forecasted, scheduled, and monitored project timeliness, personnel performance, and cost-efficiency
  • Price and ordering food products, kitchen equipment, and foodservice supplies increasing profits by 28%
  • Accomplished restaurant, bar, and culinary human resource objectives by enlisting, selecting, orientating, training, assigning, scheduling, coaching, counseling, and disciplining management staff
  • Reduced food waste to 4% by overseeing and planning ingredients, anticipated customers, and items' popularity
  • Lead the process of driving real-time tracking and data collection through the effective use of a new POS system while replacing the existing reservation system with an enhanced one to improve the guest experience in making reservations through social media platforms.

Human Resources/General Manager

Terra and Vine
Evanston, Illinois
10.2016 - 09.2017
  • Charged with driving the efficient management and alignment of sales and labor to meet all established objectives concerning staffing and profitability while also selecting and hiring excellent restaurant staff based on professionalism and performance
  • Generated an 80% reduction in turnover by motivating the staff and reinforcing positive behaviors
  • Established the process of preparing, presenting, and managing budgets, conducted monthly profit and loss reports analysis, and made daily cash receipts deposits
  • Coordinated with kitchen staff, including the executive chef, during daily meetings to discuss daily specials, performance, customer complaints, and menu modifications
  • Expanded guest satisfaction rate and generated repeat business through coaching and implementing training and development programs for staff teams
  • Analyzed and implement methods to improve service and team performance to widen business sustainability.

Human Resources/General Manager

Darden Restaurants
Lincolnwood, Illinois
03.1995 - 01.2005
  • Maintained an active presence in the dining room to direct employees to enhance the guests' experience
  • Facilitated conversations to resolve employee disputes
  • Recruited and hired excellent restaurant staff based on attitude
  • Responsible for up to 45 employees, three managers, and two culinary assistants
  • Reduced food waste to 5% by overseeing and planning ingredients, anticipated customers, and items' popularity
  • Overall responsible for a 2.4-million-dollar business with profits of +800,000
  • Trained staff on systems and processes, including new service standards, promotions, and core menu changes
  • Constantly earned 96% or higher for sanitation inspections
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.

Education

SHRM-CP Certification -

Skills

  • Cross-functional team management
  • Performance improvements
  • Progressive discipline
  • Motivating and coaching
  • Staff training and development
  • Microsoft Suite
  • Policy/program development
  • Management
  • Recruiting and onboarding
  • Computer skills
  • Marketing
  • Empathic
  • Active listening
  • Team management
  • Budgets
  • Employee relations
  • Human resources operations
  • Employee handbook development
  • Employee engagement
  • Performance counseling
  • Conflict resolution
  • Time management
  • Leadership
  • Customer service
  • Customer retention
  • P & L responsibility
  • Scheduling

Timeline

General Manager - Carlucci Chicago
09.2022 - 09.2023
Hiring Manager - Alpana
02.2022 - 04.2022
- Terra and Vine
07.2020 - 02.2022
Human Resources/General Manager - Ramen
01.2020 - 07.2020
Human Resources/General Manager - Anna Maria Pasteria
09.2017 - 01.2020
Human Resources/General Manager - Terra and Vine
10.2016 - 09.2017
Human Resources/General Manager - Darden Restaurants
03.1995 - 01.2005
- SHRM-CP Certification,

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BRIAN D MITCHELL