BRIAN MITCHELL

Results-driven hospitality leader with 14 years in restaurant management, operations optimization, and team leadership. Adept at enhancing guest satisfaction, improving financial performance, and streamlining processes to drive efficiency. Experienced in hiring, training, and retaining top talent while ensuring compliance with health and safety regulations. Passionate about delivering exceptional dining experiences through strategic execution and operational excellence.

Operations & General Management

• Led daily operations, staff management, and customer service initiatives across multiple restaurant concepts, improving guest satisfaction scores by 30% and increasing employee retention by 20%.
• Successfully reduced labor costs by 15% through strategic scheduling and workforce optimization while maintaining service quality, contributing to a 10% increase in overall profit margins.
• Implemented training programs to enhance team efficiency, resulting in a 25% improvement in service quality, a 12% reduction in order turnaround time, and a 20% boost in customer retention.
• Established and enforced policies that streamlined operations, reducing compliance violations by 35% and enhancing adherence to health and safety regulations.

Human Resources & Talent Acquisition

• Managed full-cycle recruitment, interviewing, and hiring for multiple restaurant concepts, improving retention rates by 15% and decreasing turnover by 25%.
• Developed and standardized onboarding procedures, reducing training time by 20% and increasing new hire productivity within the first 30 days by 18%.
• Conducted performance evaluations and facilitated training programs, increasing employee competency scores by 22% and enhancing service delivery efficiency.
• Mediated employee relations issues, achieving a 95% conflict resolution success rate and ensuring a positive work environment.

Financial & Strategic Leadership

• Assisted in budget planning and cost control strategies, optimizing inventory and reducing waste by 15%, leading to annual cost savings of $50,000.
• Spearheaded initiatives that enhanced operational efficiency, resulting in a 15% revenue increase and stronger customer loyalty, as reflected in a 4.5-star average review rating.
• Led relaunch efforts for a restaurant, managing logistics, staff training, and marketing efforts, which contributed to a 35% increase in foot traffic and a 18% rise in monthly revenue post-reopening.

• SHRM-CP Society of Human Resource Management
• Food Safety Protection Manager Learn2 Serve
• TIPS Illinois Liquor Commission