Detail orientented professional with experience in operations, team leadership, construction safety and customer service. Proven ability to coordinate daily operations, maintain accurate records, support workplace safety initiatives and build strong working relationships across diverse teams. Experienced in conducting job site walk-throughs, leading bilingual (English/Spanish) safety meetings and promoting compliance with company safety procedures. Known for adaptability, attention to detail and strong organizational skills.
Work History
Laborer | Safety Tech
4 Months
Classic Industrial Services | 09.2024 - 01.2025
Conducted daily job site safety inspections and walk-throughs to identify hazards, assess risks and implement corrective actions.
Led daily toolbox talks and morning safety meetings in both English and Spanish, ensuring crews understood site-specific hazards and safety expectations.
Conducted PPE inspections to verify proper equipment use and compliance with OSHA regulations and company safety standards.
Verified Daily Safety Task Assignments (STAs) to ensure employees understood assigned work, associated hazards and required controls before beginning tasks.
Identified unsafe conditions and behaviors, communicated corrective actions and followed up to ensure hazards were resolved.
Documented near misses, safety observations, inspections and corrective actions while maintaining accurate safety records and reports.
Collaborated with supervisors, contractors and team to promote a proactive safety culture and maintain a safe work environment.
Group Operations Manager
2 Years
Resorts World Las Vegas | 09.2022 - 09.2024
Lead 20-member team, achieving 80% booking for 500+ conventions, enhancing operational efficiency.
Fostered strong partnerships with Sales, Revenue, and Accounting teams to ensure precise contract interpretation and fee management compliance.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Analyzed property rates and developed SOPs to drive strategic growth and operational effectiveness.
Collaborated with departments to ensure contract compliance and managed fees effectively.
Front Desk Agent / Room Coordinator
1 Year 3 Months
Resorts World Las Vegas | 06.2021 - 09.2022
Played a key role in the opening and launch of a new 3,500-room luxury hotel.
Collaborated with the hotel management team to develop front desk policies, procedures, and training programs.
Provided exceptional customer service and efficiently checked-in/checked-out hundreds of guests during the hotel's high-volume grand opening period.
Demonstrated strong problem-solving and multi-tasking abilities while handling guest inquiries, reservations, and billing during the hotel's initial ramp-up.
Managed multiple projects simultaneously using organizational and analytical skills.
Personal Banker
5 Years 1 Month
Wells Fargo Bank | 04.2016 - 05.2021
Provided advice and guidance on full range of financial services to customers based on evaluation of their financial needs.
Adhered to Sales & Service Quality Manual and ensured confidentiality of bank records and customer information.
Conducted follow-up calls to new customers and ensured their satisfaction along with completing outreach calls.
Understood products, services and capabilities available to customers including features, benefits, terms and costs.
Devised and implemented strategies to fulfill daily, weekly, and monthly sales targets along with referral goals.
Worked closely with management to strategize sales techniques to increase branch production and customer service.
Formed part of Small Business Advocate, Wells at Work and Diversity and Inclusion.
Teller
1 Year 3 Months
Wells Fargo Bank | 01.2015 - 04.2016
Identified and pursued selling and cross-selling opportunities with customers and prospective customers.
Performed end-of-shift drawer counts and reconciliations.
Achieved personal goals and contributed to team's achievements.
Cashier Manager
2 Years 11 Months
Foot Locker | 01.2012 - 12.2014
Diligently maintained product displays, merchandise items and replenished shelf stocks from inventory.
Continually performed to bolster VIP Rewards Card acceptance rate and CSI survey participation rates.
Addressed customer complaints and restored customer satisfaction by quickly resolving concerns.
Trained employees on POS system functions for smooth front-end operations and completed all necessary paperwork.
Education
High School Diploma
Nevada State High School | Henderson, Nevada | 01.2014
Skills
OSHA Compliance
Safety Inspections & Walk-Throughs
Administrative Support
Report Preparation & Record Management
Organized
Detail Oriented
Multitasking Abilities
Flexible and Adaptable
Team building
Active Listening
Certification
OSHA 30-Hour Construction Safety (HSI Safety), 2025
Senior Site Safety Specialist, SSHO, H2S Tech, Safety Rep Mentor at Total SafetySenior Site Safety Specialist, SSHO, H2S Tech, Safety Rep Mentor at Total Safety