Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Brianda Castillo

Tomball,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Adroit Technologies LLC
09.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.

Customer Service Representative

Advanced Call Center Technologies LLC
02.2020 - 05.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Maintained up-to-date knowledge of product and service changes.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Area Store Manager

Metro By T-Mobile
08.2015 - 05.2020
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Managed overstocking, restocking and inventory control procedures during [Type] shift.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Waitress

El Rancho Mexican Restaurants
06.2007 - 05.2020
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.

Education

High School Diploma -

Lyford High School
Lyford, TX
05.2008

Skills

  • Sales Expertise
  • Staff Training
  • Credit Card Payment Processing
  • Lotus Notes
  • Microsoft PowerPoint
  • Customer Relations
  • Microsoft Word
  • Retail Sales Customer Service
  • Report Preparation
  • Report Creation
  • Active Listening
  • Store Maintenance
  • Problem-Solving Ability
  • Conflict Resolution
  • Multi-Line Phone Talent
  • Bilingual

Timeline

Customer Service Representative

Adroit Technologies LLC
09.2022 - Current

Customer Service Representative

Advanced Call Center Technologies LLC
02.2020 - 05.2022

Area Store Manager

Metro By T-Mobile
08.2015 - 05.2020

Waitress

El Rancho Mexican Restaurants
06.2007 - 05.2020

High School Diploma -

Lyford High School

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Brianda Castillo