Brianda Castro
Fontana,CA
Summary
Focused bilingual Receptionist with 8 years of hands-on experience answering phone calls and scheduling appointments. Personable and organized individual possessing strong administrative skills paired with an outstanding loyal reputation as a team player with a passion to helping others and committed to providing outstanding administrative support to staff and patients.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Receptionist
Las Brisas OB/GYN
Murrieta, CA
04.2015 - Current
- Greet patients and provided them with assistance.
- Answer and direct incoming calls using multi-line telephone system.
- Schedule, Reschedule, and cancel appointments for patients.
- Checking patients in and out of appointments.
- Managing all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintaining a neat reception area by organizing materials and keeping waiting area clean.
- Check insurance eligibility and obtain prior authorizations when required.
- Schedule outpatient and inpatient surgeries with hospital and surgery center.
- Discuss out of pocket cost with patients.
- Collect all copays and deductibles due at the time of appointment.
Lead Medical Assistant
Valley OB/GYN
Menifee, CA
11.2011 - 01.2015
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Assisted physicians in performing minor surgeries or procedures when needed.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Assisted in organizing laboratory tests, X-rays and other diagnostic procedures.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Maintained accurate records of test results, diagnoses and treatments given to each patient.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Adhered strictly to HIPAA regulations when handling confidential patient information.
Education
Medical Assistant Certification - Healthcare
American Career College
Ontario, CA08.2009
Skills
- Administrative Support
- Service-Oriented Mindset
- Time Management
- Multi-Line Telephone Skills
- Scheduling
- Clerical Support
- Positive and Professional
- Schedule Management
Certification
- Medical Assistant Certification
Languages
Spanish
Native/ Bilingual
Timeline
Receptionist
Las Brisas OB/GYN
04.2015 - Current
Lead Medical Assistant
Valley OB/GYN
11.2011 - 01.2015
Medical Assistant Certification - Healthcare
American Career College
- Medical Assistant Certification
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