Brianda Ferreira
The Bronx,NY
Summary
Dynamic and results-oriented professional with a proven track record at Lulo Restaurant, showcasing exceptional customer service and multitasking abilities. Excelled in maintaining high service standards, enhancing customer satisfaction, and managing cash transactions with accuracy. Demonstrated strong team collaboration and effective communication, significantly contributing to a positive dining experience and operational efficiency.
Overview
3
3
years of professional experience
Work History
Waitress
Lulo Restaurant
09.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Cashier
Compare Foods
10.2021 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Colegio San Ignacio De Loyola
Sabaneta, Dominican Republic07-2011
Skills
- Customer service
- Customer assistance
- Strong multitasking
- Work ethic and integrity
- Greeting guests
- Patience and empathy
- Team collaboration
- Time management skills
- Cleanliness
- Cleaning and sanitizing
- Order taking
- Customer service excellence
- Attention to detail
- Money handling
- Cash handling
- Cash handling and management
- Decision-making
- Customer relations
- Safe food handling
- Cash register operation
- Hospitality service expertise
- Written and verbal communication
- Handling complaints
- Professionalism and courtesy
- Menu recommendations
- Cash management
- Payment processing
- Cash register systems
- Service prioritization
- Cash handling expertise
- Food running
- Product restocking
- Memory retention
- Product knowledge
- Complex Problem-solving
- Refunds and exchanges
- Table setting
- Issue resolution
- Order accuracy
- Merchandise restocking
- Accurate money handling
- Cash drawer balancing
- Menu memorization
- Time management
- Staff training
- ID verification
- High volume dining
- Tableside service
- Dining area maintenance
- Relationship management
- Order packaging
- Menu presentation
- Product recommendations
- Food presentation
- Purchase assistance
Languages
English
Elementary
Timeline
Waitress
Lulo Restaurant
09.2022 - Current
Cashier
Compare Foods
10.2021 - 10.2022
High School Diploma -
Colegio San Ignacio De Loyola
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