Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
Management Systems Registration Coordinator
IAPMO
07.2015 - 10.2017
Process incoming registration services applications.
Prepare, review, and approve quotes for prospective clients.
Perform bookkeeping for the department.
Prepare information for annual Governing Board Meeting and ISO Management.
Assists in accreditation audits and internal audits.
Participate in sales meetings.
Sales leads generation and follow up on sales leads.
Administrative Assistant /Front Desk Receptionist
IAPMO
10.2013 - 07.2015
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Assisted with human resources tasks such as updating employee files and employees benefits enrollment documentation.
Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Maintained inventory of office supplies and placed orders.
Education
Associate of Science - Management Supervision
Mt San Jacinto Community College
Menifee, CA
05-2014
Associate of Science - Business Administration
Mt. San Jacinto Community College
Menifee, CA
05-2014
Skills
Data entry proficiency
HIPPA Compliant
Internal auditing and Audit planning
Bookkeeping
Bilingually fluent in Spanish
Organizational skills
Team collaboration
Certified in CPR
Customer service
Computer proficiency
Certification
Internal Auditing for ISO 9001
Registered Behavior Technician (RBT)
CPR/AED Certification
QBS Certification -Crisis Prevention Training and Safe Crisis Management