Summary
Overview
Work History
Education
Skills
Timeline
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Brianda Hill

Colorado Springs,CO

Summary

Devoted Funeral Director with extensive experience in industry and talent for consoling bereaved families. Patiently counsels families, as well as decedent care. Caring and driven to deliver exceptional and professional service to families in need. Committed to coordinating funeral services and offerings seamlessly to simplify funeral and burial process for grieving families. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Funeral Director

Dignity Memorial
08.2021 - Current
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members.
  • Closed and secured caskets and led funeral corteges to churches and burial sites.
  • Communicated with insurance companies to secure death benefits for payment of services.
  • Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
  • Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
  • Improved appearance of remains with use of cosmetics.
  • Managed timing of floral deliveries for multiple services per day.

Home Health Caregiver

CornerStone Caregiving
08.2021 - 10.2023
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Server/Assistant Manager, Customer Service

IHOP
06.2017 - 10.2021
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Education

High School Diploma -

Penn Foster Career School At Pima Medical College
Colorado Springs, CO
2017

Skills

  • Customer Response
  • Mortuary Operations
  • Staff Scheduling
  • Regulatory Compliance
  • Customer service
  • Decision-making abilities
  • Empathy and understanding
  • Adaptability and flexibility
  • Record keeping
  • Event coordination

Timeline

Funeral Director

Dignity Memorial
08.2021 - Current

Home Health Caregiver

CornerStone Caregiving
08.2021 - 10.2023

Server/Assistant Manager, Customer Service

IHOP
06.2017 - 10.2021

High School Diploma -

Penn Foster Career School At Pima Medical College

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Brianda Hill