Brianda Jimenez
Oxnard,CA
Summary
Skilled Sales pro, adept at building immediate rapport with customers determining need and closing sales. Proficient negotiator and customer service expert. Outgoing and resourceful with superior work ethic and communication abilities.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
AT&T
Ventura, CA
11.2020 - Current
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Supported the team through development, training and mentoring driving behaviors
- Completed observations of store employees’ interactions with customers including feedback that was used for development, training and coaching conversations
- Personalized performance management plans and conversations that also celebrated achievements through recognition
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Lead by example by staying up to date on the latest promotions, products, services and leadership best practices to continue to be an expert resource for the team
- Supported operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing are store programs and initiatives
Kiosk Manager
Market Source
Westlake Village, CA
10.2018 - 10.2020
- Recognized for surpassing sales quota by a minimum of 10% month over month for 2019
- Provided useful product guidance to assist customers with buying decisions.
- Communicated product details and demonstrated benefits to connect with customers and complete sales.
- Led and motivated sales team to meet and exceed sales goals.
- Trained new employees on proper protocols, customer service standards, and guided team members to maintain high productivity and performance metrics.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
Manager
Starbucks
Orange County, CA
05.2017 - 02.2019
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
General Manager
Dairy Queen Grill And Chill
Orange, CA
04.2011 - 05.2017
- Contributed to store's success to being above District Average Sales by an average of 13% percent the past 3 years
- Upheld the company’s Pride Award: Dairy Queen’s standard of cleanliness and food safety.
- Cross-trained existing employees to maximize team agility and performance.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Supervised preventative maintenance and upkeep of equipment and facility
- Ensured safe workplace and pleasant customer service experience
- Developed new store location from ground up by hiring and training efficient team.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Education
Bachelor Of Business Administration -
University of California, Riverside
Riverside, CA05.2024
Skills
- Leadership
- Team Management
- Attention to Detail
- Goals and Performance
- Attaining Quotas
- Prospecting and Cold Calling
- Self-Motivated
- Retail Operation
- Customer Service Standards
- G-Suite
- Microsoft Office
Timeline
Assistant Store Manager
AT&T
11.2020 - Current
Kiosk Manager
Market Source
10.2018 - 10.2020
Manager
Starbucks
05.2017 - 02.2019
General Manager
Dairy Queen Grill And Chill
04.2011 - 05.2017
Bachelor Of Business Administration -
University of California, Riverside
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