Brianda Mays
Hutto,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Farmers Insurance Agency
05.2022 - 09.2023
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Provided coverage option information to assist clients in protecting assets.
- Analyzed customer needs to provide customized insurance solutions.
- Maintained high standards of customer service by building relationships with clients.
- Calculated premiums and established payment methods for sales.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
New Business Assistant
Evans, Ewan, & Brady Insurance Agency, Inc
10.2021 - 05.2022
- Engaged with customers to build business relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Operations Assistant
Cascade Receivables Management, LLC
07.2020 - 10.2021
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
- Assisted with handling correspondence received from agencies, such as: disputes of owed debt, insurance cards, explanation of benefits, identity theft/ fraud, charity paperwork, incarceration paperwork, and bankruptcy paperwork.
- Review and signed legal affidavits stating that the consumer account information is correct and up to date.
- Kept consumer information such as; address, social security number, insurance information, and payment information secure.
E-4/ Corporal
United States Marine Corps
08.2016 - 07.2020
- Inspected and assessed weapons and vehicles on regular basis to detect maintenance needs.
- Managed loading, unloading and safety of all personnel, cargo and equipment.
- Dropped and hooked trailers and changed configuration of equipment.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Management of marines, personnel, and gear during day to day operations. Supervised over 450 parts on average coming into Layettes monthly. Totaling up to $400,000. Distributed 100,000 gallons totaling up to $250,000 to seven different military units. Maintain accountability of over 50,000 ammunition rounds. Transported 400,000 pounds of rolling stock and break bulk.
- Created and updated physical records and digital files to maintain current and accurate inventory reports daily. Completed physical inventory counts bi-weekly, and reflected them virtually in GCSS_MC.
Education
No Degree - Insurance
Texas Property And Casualty Insurance License
Austin, TX10.2021
No Degree - Motor Transportation Operator
Motor Vehicle Operators Course
Fort Leonard Wood, MO03.2017
High School Diploma -
Hutto High School
Hutto, TX05.2016
Skills
- Customer Service
- New Agent Training
- Client Relationship Management
- Data Confidentiality
- MS Office
- Recordkeeping and File Management
- Operations Management
- Data Collection
- Business Administration
- Data Input
- Records Management
- Verbal/written communication skills via telephone and email
Certification
- Licensed Insurance Agent - October 2021 - Present
Timeline
Licensed Insurance Agent
Farmers Insurance Agency
05.2022 - 09.2023
New Business Assistant
Evans, Ewan, & Brady Insurance Agency, Inc
10.2021 - 05.2022
Operations Assistant
Cascade Receivables Management, LLC
07.2020 - 10.2021
E-4/ Corporal
United States Marine Corps
08.2016 - 07.2020
No Degree - Insurance
Texas Property And Casualty Insurance License
No Degree - Motor Transportation Operator
Motor Vehicle Operators Course
High School Diploma -
Hutto High School
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