Brianda Vargas
Portland,Oregon
Overview
5
5
years of professional experience
Work History
Navigation Specialist
Do Good Multnomah
06.2024 - Current
- Manage a caseload of up to 40 participants, providing ongoing support and housing assistance.
- Facilitated regular meetings with case managers to assess progress, address concerns, and ensure continued support.
- Accurately input and maintained participant data in the county’s HMIS system to track services and outcomes.
- Assisted participants in identifying and securing affordable housing options based on income, eligibility, and individual needs.
- Managed the financial assistance process by completing required documentation and submitting requests for funding support.
- Proactively researched and identified affordable housing opportunities to connect individuals with safe and stable housing.
Case Manager
Do Good Multnomah
07.2023 - 06.2024
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Built strong rapport with clients to foster a trusting and supportive environment.
- Maintained strict confidentiality, adhering to ethical principles and professional standards.
- Connected clients with social services, healthcare providers, and government agencies to support autonomy and self-sufficiency.
- Assisted with daily shelter operations, including meal preparation and facility upkeep.
Teller
Wells Fargo
06.2022 - 07.2023
- Processed customer transactions, including check cashing and account inquiries, while ensuring compliance with bank policies and security protocols.
- Assisted a high volume of customers efficiently during peak hours, maintaining professionalism and composure.
- Educated customers on banking services, financial products, and associated fees to enhance their banking experience.
- Monitored transactions for suspicious activity and promptly reported concerns to security personnel.
- Maintained strict confidentiality of customer records and sensitive financial information.
Front End Associate
Target
11.2019 - 05.2022
- Responded to incoming calls, providing detailed information about store offerings, products, and services.
- Processed transactions, including issuing receipts, refunds, credits, and providing accurate change, to maintain a positive customer experience.
- Demonstrated flexibility by adjusting to varying business demands and willingly taking on extra shifts to support operational needs.
Education
Bachelor of Science - Psychology
Portland State University
Portland, OR06-2023
Skills
- Attention to Detail
- Task Prioritization
- Time Management
- Attention to Detail
- Conflict Resolution Skills
- Adaptability
- Reliability
- Organization Skills
- Empathetic
- Interpersonal Skills
Languages
Spanish
Native or Bilingual
Timeline
Navigation Specialist
Do Good Multnomah
06.2024 - Current
Case Manager
Do Good Multnomah
07.2023 - 06.2024
Teller
Wells Fargo
06.2022 - 07.2023
Front End Associate
Target
11.2019 - 05.2022
Bachelor of Science - Psychology
Portland State University