BRIANDA VAZQUEZ
Union City,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Manager
Party City
- Reorganized the sales floor to meet company demands
- Addressed customer inquiries and resolved complaints
- Opened a new store location and assisted in recruiting and training new staff
- Design and implemented customer satisfaction metrics
- Verizon Wireless sales representative
- Providing customers with products and solutions 2020-22
- Sales presentations to a range of prospective clients
- Meeting and exceeding sales goals
Sales Representative
T-Mobile
01.2016
- Cold-called prospective customers to build relationship
- Filled out expense reports for accounting
- Completed documentation for product and service sales
- Increased purchase totals by recommending additional items
- Trained all new sales employees on effective techniques.
Front Desk Agent
Hampton INN
, CA
01.2015
- Kept records of room availability and guests' accounts, manually or using computers
- Managed a 100-room full service boutique hotel
- Issued room keys and escort instructions to bellhops
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Sales Specialist
Verizon Wireless
Milpitas, CA
06.2019 - Current
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Drafted, finalized and submitted paperwork to complete sales.
Education
Bachelor of Science - Kinesiology
San Jose State University
08.2020 - Current
San Jose City College
08.2020 - Current
Skills
Computer proficient Customer-orientedSuperior communication skills Bilingual
Coaching and mentoring
Verbal and written communication
Timeline
Bachelor of Science - Kinesiology
San Jose State University
08.2020 - Current
San Jose City College
08.2020 - Current
Sales Specialist
Verizon Wireless
06.2019 - Current
Sales Representative
T-Mobile
01.2016
Front Desk Agent
Hampton INN
01.2015
Manager
Party City