Hi, I’m
Brianda Zambrano Lopez
Tolleson,AZ
Summary
Natural leading individual with strong organizational skills. Looking for a role that is fulfilling and challenges me in ways that will improve my set of skills.
Overview
8
years of professional experience
Work History
Swift Transportation
Customer Account Manager
04.2022 - Current
Job overview
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Drafted letters, charts and financial reports to keep staff informed of progress.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Established performance and service goals and held associates accountable for individual performance.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
Swift Transportation
Billing Leader
06.2021 - 04.2022
Job overview
- All of the roles within "Senior Revenue Specialist" description
- Conducted new hire onboarding and I-9 completions at time of hiring.
- Collaborated with Executive leadership to analyze high visibility accounts and come up with action items for continuous improvement.
- Collaborate with multiple departments to come up with unique ways to bring in more revenue.
- Collected data to complete detailed financial reports for stakeholders and management.
Swift Transportation
Senior Revenue Specialist
05.2019 - 08.2021
Job overview
- Supervised team of 18-20 billers.
- Conducted audits to locate and capture potential missed revenue as well as creating new processes around the findings from the audit.
- Locate opportunities and system improvements for the day to day role.
- Put together training courses for new hires and seeing them through.
- Take on complex customer accounts and locate issues and problem solve to increase collected amount.
- Leading reoccurring and non-reoccurring calls with internal and external customers to discuss status of the account and coming up with solutions when necessary as well as delegating when necessary.
- Creating calendar invitations and agendas for team meetings and director/leadership meetings.
- Presenting and compiling end of month process as well as company accruals to accounting and finance team.
- Approving and adjusting time off requests.
- Scheduling and leading individual coaching meetings and one on ones.
- Working individually with each billing representative to work on development as well as setting attainable goals on an individual level.
Swift Transportation
Detention Analyst
10.2018 - 05.2019
Job overview
- Receive and analyze events for additional revenue
- Calculate and put together YTD information progress to present to Executives.
- Put together weekly progress and present weekly compliance percentages to participating teams.
- Schedule and conduct training sessions for increase of efficiencies for the role and to implement better practices to make process as smooth as possible.
Swift Transportation
Customer Requirement Analyst
10.2017 - 10.2018
Job overview
- Request and obtain authorization following customer requirements on additional charges outside of freight and fuel.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Conducted internal audits.
- Facilitated training and improvements for training process.
- Track and communicated daily team progress.
- Created robots to facilitate and make workload more efficient.
- Came up with creative solutions to improve incoming revenue.
Veyo Transportation
Transportation Coordinator
06.2015 - 10.2017
Job overview
- Provided timely transportation of diverse clients to and from healthcare facilities.
- Determined most effective mode and routing of materials to customer locations and company facilities.
- Oversaw training classes to facilitate transition from training into the floor.
- Assisted with integrating new software programs and training all coordinators in new software.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Education
University of Arizona Global Campus
from Social And Criminal Justice
01.2026
Maricopa Community Colleges - South Mountain Community CollegePhoenix, AZ
from Criminology
University Overview
- Extracurricular Activities: Women's Soccer
Maricopa Community Colleges - Estrella Mountain Community CollegeAvondale, AZ
University Overview
- ACE program member (2011)
Tolleson Union High School
High School Diploma
05.2013
University Overview
- Extracurricular Activities: Women's Soccer Captain (2011-2013), Spiritline (2009-2011)
- Ranked in Top 3% of class
- 3.8 GPA
- Presidential Scholarship Recipient
Skills
- Clerical Support
- Relationship building
- Calendar managing
- Time management
- Staff Training
- Initiative
- Conflict resolution
- Bilingual: English and Spanish
- Translation ability
- Experience with AS400, Quickbooks, Filemaker and all Outlook softwares
- Leadership Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Account Manager
Swift Transportation
04.2022 - Current
Billing Leader
Swift Transportation
06.2021 - 04.2022
Senior Revenue Specialist
Swift Transportation
05.2019 - 08.2021
Detention Analyst
Swift Transportation
10.2018 - 05.2019
Customer Requirement Analyst
Swift Transportation
10.2017 - 10.2018
Transportation Coordinator
Veyo Transportation
06.2015 - 10.2017
University of Arizona Global Campus
from Social And Criminal Justice
Maricopa Community Colleges - South Mountain Community College
from Criminology
Maricopa Community Colleges - Estrella Mountain Community College
Tolleson Union High School
High School Diploma
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