Hi, I’m
Brianda Zambrano Lopez
Tolleson,AZ
Summary
Natural leading individual with strong organizational skills. Looking for a role that is fulfilling and challenges me in ways that will improve my set of skills.
Overview
8
years of professional experience
Work History
Swift TransportationPhoenix, AZ
Customer Account Manager
04.2022 - Current
Job overview
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Drafted letters, charts and financial reports to keep staff informed of progress.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Established performance and service goals and held associates accountable for individual performance.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
Swift TransportationPhoenix, AZ
Billing Leader
06.2021 - 04.2022
Job overview
- All of the roles within "Senior Revenue Specialist" description
- Conducted new hire onboarding and I-9 completions at time of hiring.
- Collaborated with Executive leadership to analyze high visibility accounts and come up with action items for continuous improvement.
- Collaborate with multiple departments to come up with unique ways to bring in more revenue.
- Collected data to complete detailed financial reports for stakeholders and management.
Swift TransportationPhoenix, AZ
Senior Revenue Specialist
05.2019 - 08.2021
Job overview
- Supervised team of 18-20 billers.
- Conducted audits to locate and capture potential missed revenue as well as creating new processes around the findings from the audit.
- Locate opportunities and system improvements for the day to day role.
- Put together training courses for new hires and seeing them through.
- Take on complex customer accounts and locate issues and problem solve to increase collected amount.
- Leading reoccurring and non-reoccurring calls with internal and external customers to discuss status of the account and coming up with solutions when necessary as well as delegating when necessary.
- Creating calendar invitations and agendas for team meetings and director/leadership meetings.
- Presenting and compiling end of month process as well as company accruals to accounting and finance team.
- Approving and adjusting time off requests.
- Scheduling and leading individual coaching meetings and one on ones.
- Working individually with each billing representative to work on development as well as setting attainable goals on an individual level.
Swift TransportationPhoenix, AZ
Detention Analyst
10.2018 - 05.2019
Job overview
- Receive and analyze events for additional revenue
- Calculate and put together YTD information progress to present to Executives.
- Put together weekly progress and present weekly compliance percentages to participating teams.
- Schedule and conduct training sessions for increase of efficiencies for the role and to implement better practices to make process as smooth as possible.
Swift TransportationPhoenix, AZ
Customer Requirement Analyst
10.2017 - 10.2018
Job overview
- Request and obtain authorization following customer requirements on additional charges outside of freight and fuel.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Conducted internal audits.
- Facilitated training and improvements for training process.
- Track and communicated daily team progress.
- Created robots to facilitate and make workload more efficient.
- Came up with creative solutions to improve incoming revenue.
Veyo TransportationPhoenix, AZ
Transportation Coordinator
06.2015 - 10.2017
Job overview
- Provided timely transportation of diverse clients to and from healthcare facilities.
- Determined most effective mode and routing of materials to customer locations and company facilities.
- Oversaw training classes to facilitate transition from training into the floor.
- Assisted with integrating new software programs and training all coordinators in new software.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Education
University of Arizona Global Campus
from Social And Criminal Justice
01.2026
Maricopa Community Colleges - South Mountain Community CollegePhoenix, AZ
from Criminology
University Overview
- Extracurricular Activities: Women's Soccer
Maricopa Community Colleges - Estrella Mountain Community CollegeAvondale, AZ
University Overview
- ACE program member (2011)
Tolleson Union High School
High School Diploma
05.2013
University Overview
- Extracurricular Activities: Women's Soccer Captain (2011-2013), Spiritline (2009-2011)
- Ranked in Top 3% of class
- 3.8 GPA
- Presidential Scholarship Recipient
Skills
- Clerical Support
- Relationship building
- Calendar managing
- Time management
- Staff Training
- Initiative
- Conflict resolution
- Bilingual: English and Spanish
- Translation ability
- Experience with AS400, Quickbooks, Filemaker and all Outlook softwares
- Leadership Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Account Manager
Swift Transportation
04.2022 - Current
Billing Leader
Swift Transportation
06.2021 - 04.2022
Senior Revenue Specialist
Swift Transportation
05.2019 - 08.2021
Detention Analyst
Swift Transportation
10.2018 - 05.2019
Customer Requirement Analyst
Swift Transportation
10.2017 - 10.2018
Transportation Coordinator
Veyo Transportation
06.2015 - 10.2017
University of Arizona Global Campus
from Social And Criminal Justice
Maricopa Community Colleges - South Mountain Community College
from Criminology
Maricopa Community Colleges - Estrella Mountain Community College
Tolleson Union High School
High School Diploma