Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briandy Orellana

Miami Beach,FL

Summary

Reliable, hardworking job seeker with strong organizational and interpersonal skills eager to secure entry job-level positions and helping achieve company goals. Dynamic and results-driven professional with a proven track record excelling in customer relations and sales. Bilingual in English and Spanish, I leverage strong communication skills and adaptability to enhance client experiences, consistently exceeding sales quotas and fostering loyalty through exceptional service.

Offering friendly and approachable demeanor, ready to learn new skills in the work industry. Brings strong understanding of customer service principles and effective communication skills.

Developed strong customer service skills and keen understanding of client needs in high-paced, customer-focused environment. Utilized sales techniques and product knowledge to achieve client satisfaction and loyalty. Seeking to transition into new field where these transferable skills can make significant impact.

Overview

3
3
years of professional experience

Work History

Tanning Consultant and Technician

South Beach Tanning Company
11.2023 - Current
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
  • Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
  • Educated clients on health and safety of tanning facilities and procedures.
  • Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
  • Increased salon revenue through upselling tanning packages and retail products to clients.
  • Developed loyal clientele by consistently delivering an exceptional tanning experience tailored to individual preferences.
  • Exceeded monthly tanning product and membership sale quotas.
  • Participated in ongoing training sessions on product knowledge, sales techniques, and customer service best practices.
  • Process payments and managing recorded transactions.
  • Managed inventory, ordering supplies as needed to ensure availability of products for clients.

Sales Associates

McDonald's
08.2022 - 11.2023
  • Provided excellent customer service to all guest customers by communicating clearly with customers and team to ensure smooth service
  • Improved store sales by effectively recommending suitable products to meet customers'' specific needs.
  • Processed transactions accurately and efficiently
  • Maintained a clean and stocked work environment
  • Actively participated in team meetings and contributed valuable ideas for improving overall store performance and customer experience.
  • Developed a loyal customer base through consistent high-quality service and expert advice, generating repeat business.

Hotel Hostess

Avalon Hotel Group
07.2022 - 08.2023
  • Greeted guest warmly upon arrival and provided professional, friendly and warm presence throughout dinning experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Promoted business loyalty by fostering positive customer relationships.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Completed daily side work and opening and closing duties without fail.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Seated patrons based on guest preferences and seating availability.
  • Advised customers about special offerings and menu items to help drive sales.

Education

High School Diploma -

MIAMI BEACH SENIOR HIGH SCHOOL
Miami Beach, FL

Associate of Arts - Nursing

Miami Dade College
Miami, FL
05-2026

Skills

  • Team Player, Quick Learner
  • Data entry Expertise
  • Adaptability
  • Experienced Customer & Relation Services
  • Time Management
  • Work well under pressure or fast pace environment
  • Great communication skills
  • Managerial experienced
  • Bilingual-English & Spanish

Timeline

Tanning Consultant and Technician

South Beach Tanning Company
11.2023 - Current

Sales Associates

McDonald's
08.2022 - 11.2023

Hotel Hostess

Avalon Hotel Group
07.2022 - 08.2023

High School Diploma -

MIAMI BEACH SENIOR HIGH SCHOOL

Associate of Arts - Nursing

Miami Dade College