Briane Proctor

Service Experience Representative

Nordstrom Rack

05.2024 - 01.2025

Maintained detailed records of all customer interactions, ensuring accurate tracking and prompt follow-up as needed.
Provided knowledgeable assistance on products or services available, promoting their benefits effectively.
Coordinated with inter-departmental teams to resolve complex issues requiring specialized expertise.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Contributed to the development of improved workflows by sharing best practices gained from hands-on experience.
Streamlined service processes for improved turnaround times and overall client experience.
Implemented new strategies to reduce customer wait time and enhance service quality.
Displayed empathy and active listening skills, building strong rapport with customers for long-term loyalty.
Developed tailored solutions for unique customer needs, resulting in increased sales opportunities.
Delivered exceptional levels of service, consistently exceeding performance targets.
Monitored service trends to identify recurring problems or areas needing improvements; provided feedback to management for proactive action.
Served as a mentor for less experienced representatives; offered guidance on how best to handle challenging situations with tactfulness.
Handled escalated calls professionally, defusing tense situations while providing optimal resolutions for the clients involved.
Assisted in training new employees, ensuring a thorough understanding of company policies and procedures.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.