Brianeisha Hart
Channelview
Summary
Dynamic insurance professional with a proven track record at Turbo Tax, excelling in customer service and complaint resolution. Skilled in problem-solving and clear communication, I foster strong client relationships, ensuring satisfaction and trust. Adept at managing inquiries and providing timely solutions, I enhance client experiences through dedicated support and organizational excellence.
Overview
4
4
years of professional experience
Work History
Agent
Turbo Tax
01.2025 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Insurance Agent
Continuum Global Solutions
04.2024 - 12.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
Cashier
Pappas Restaurants Inc.
07.2021 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
North Shore Senior Highschool
Houston, TX06.2021
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Organizational skills
- Clear communication
- Customer complaint resolution
- Customer needs determination
- Call management
- Critical thinking
Timeline
Agent
Turbo Tax
01.2025 - Current
Insurance Agent
Continuum Global Solutions
04.2024 - 12.2024
Cashier
Pappas Restaurants Inc.
07.2021 - 03.2024
North Shore Senior Highschool
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