Brian Francisco Garcia Frias
Randolph,MA
Summary
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Manager of Operations
Star Building Services
Boston , MA
06.2022 - Current
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Monitored budgets, resources, and performance metrics.
- Streamlined communication channels for increased productivity.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Facilitated conflict resolution among staff members when necessary.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Identified opportunities for cost reduction and savings initiatives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Fostered a positive work environment to retain top talent.
- Trained staff to follow team standards and use efficient techniques.
- Checked quality of work regularly through inspections and official assessments.
- Managed team supplies to maintain budgets and meet work demands.
Supervisor of Operations
Star Building Services
Boston , MA
09.2021 - 06.2022
- Interpreted and explained work procedures and policies to brief staff.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Enforced workplace safety protocols to minimize accidents or injuries in the office.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Researched and prepared reports required by management or governmental agencies.
- Ensured all office equipment was maintained and functioning properly.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Commercial Janitorial Cleaner
Star Building Services
Boston, MA
12.2019 - 09.2021
- Mixed water and detergents or acids to prepare cleaning solutions.
- Sanitized high-touch areas to prevent illness spread.
- Followed company uniform, performance and security policies with every job.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
- Communicated with supervisors about facility needs/issues.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Monitored inventory levels of cleaning supplies.
- Dusted furniture, machines or equipment.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Operated industrial cleaning equipment, including floor scrubbers.
- Performed routine inspections to ensure cleanliness standards.
- Conducted periodic deep-cleaning tasks for optimal facility appearance.
- Washed windows, glass panes, and mirrors regularly.
- Maintained cleanliness and sanitation in commercial buildings.
- Safely handled and stored cleaning chemicals and supplies.
Executive Sales Representative
Copa Airlines
Santo Domingo, Dominican Republica
06.2015 - 11.2018
- Tracked delivery records with manifests using smartphones for customer signatures.
- Listened to customer needs to identify and recommend best products and services.
- Reviewed inventory levels regularly to avoid stock shortages or excesses.
- Recruited, hired and trained new hires to optimize profitability.
- Managed sales leads and customer inquiries for optimal conversion rates.
- Prepared and analyzed sales reports for data-driven decision-making.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Identified customer needs by asking questions and advising on best solutions.
- Executed sales strategies to achieve monthly targets consistently.
- Negotiated contracts and pricing terms for mutual benefit.
- Monitored competitor activity for strategic advantage development.
- Maintained up-to-date knowledge of industry trends and advancements.
- Delivered sales presentations to prospective clients, closing deals effectively.
- Gained market share in new sales performance through aggressive team training.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Conducted market research and reported on competitors.
- Facilitated regular training sessions for sales team members.
- Managed budgets, allocating resources efficiently to maximize profitability.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Directed and coordinated products, services and sales activities.
Purchasing Agent
Caribean Catering Services
Santo Domingo , Dominican Republic
03.2014 - 06.2018
- Collaborated with cross-functional teams on procurement projects.
- Prepared purchase orders, solicited bid proposals and reviewed requisitions for goods and services.
- Assisted in developing new product sourcing strategies when required.
- Managed supplier contracts and negotiated favorable payment terms.
- Prepared purchase orders, reviewed RFQs, and coordinated bid evaluations.
- Monitored inventory levels and initiated timely procurement actions.
- Purchased quality merchandise at lowest price and correct amounts.
- Hired, trained or supervised purchasing clerks and buyers.
- Performed regular market analysis to stay informed of industry trends.
- Formulated policies and procedures for bid proposals and procurement of goods and services.
- Streamlined supply chain by reducing lead times and costs.
- Conducted market research to identify potential suppliers.
- Negotiated, renegotiated and administered contracts with suppliers and vendors.
- Implemented strategic sourcing initiatives to optimize procurement processes.
- Resolved disputes between company and suppliers effectively.
- Ensured compliance with internal policies and external regulations in purchasing activities.
- Evaluated vendor performance and provided feedback for improvements.
- Reviewed invoices for accuracy, approving payments or resolving discrepancies as needed.
- Received and reviewed department supply requisitions and placed appropriate orders based on need and available funds.
- Coordinated delivery schedules with suppliers for on-time deliveries.
- Provided support during audits related to the purchasing function.
- Tracked key performance indicators (KPIs) to measure procurement success.
- Contacted vendors to determine order status and communicate discrepancies with shipments.
- Verified warehouse received accurate and timely inventory by regularly consulting database.
Education
High School Diploma -
CENTRO EDUCATIVO LAS AMERICAS
SANTO DOMINGO, DOMINICAN REPUBLIC06-2008
Some College (No Degree) - Sales and Marketing Education
UNIVERSIDA PEDRO ENRIQUEZ UREÑA
SANTO DOMINGO, DOMINICAN REPUBLICSkills
- Schedule Management
- Contract Administration
- Cost Control
- Inventory Management
- Customer Service Management
- Performance Improvement
- Administrative Management
- Business Development
- Time management abilities
- Teamwork and Collaboration
- Staff Scheduling
- Employee Relations
- Multitasking
- Problem-Solving
- Business Management
- Records Organization and Management
- Desktops, Laptops, and Mobile Devices
- Logistics
- Payroll Administration and Timekeeping
- Budget Development
- Team Collaboration
- Sales Strategies
- Assignment Delegation
- Active Listening
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Manager of Operations
Star Building Services
06.2022 - Current
Supervisor of Operations
Star Building Services
09.2021 - 06.2022
Commercial Janitorial Cleaner
Star Building Services
12.2019 - 09.2021
Executive Sales Representative
Copa Airlines
06.2015 - 11.2018
Purchasing Agent
Caribean Catering Services
03.2014 - 06.2018
High School Diploma -
CENTRO EDUCATIVO LAS AMERICAS
Some College (No Degree) - Sales and Marketing Education
UNIVERSIDA PEDRO ENRIQUEZ UREÑA
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