Brian J. Amaya
Houston,TX
Summary
Self-motivated and energetic Car Salesman with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
7
7
years of professional experience
Work History
Sales Consultant
Gillman Subaru
02.2021 - Current
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Located merchandise across various stores to address customer needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Customer Service Representative
New South Parking
08.2019 - 02.2021
- I have had multiple passions within the company. I started off just helping customers navigate the airport garage and helping them get to their terminal, then I got moved to an office position that helps monitor the entry and exit of the garage and I assist customers over a line when they need help or have any questions.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Supervisor
Wendy’s
01.2017 - 08.2018
- I started working at Wendy's in 2017 and was hired as a regular cashier but quickly moved up to become a manager
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Associate of Arts - Business
Lone Star College System
Spring, TXHigh School Diploma -
Andy Dekaney High School
Houston, TX06.2019
Skills
- Marketing and Sales
- Prospecting and Cold Calling
- Delivery Arrangements
- Sales Records Management
- Customer Service and Assistance
- Effective Customer Communication
- Brand Loyalty
- Building Customer Loyalty
- Strong Communication and Interpersonal Skills
- Team Collaboration
- Price Negotiation
- Customer Needs Assessments
Languages
Spanish
Native or Bilingual
Timeline
Sales Consultant
Gillman Subaru
02.2021 - Current
Customer Service Representative
New South Parking
08.2019 - 02.2021
Supervisor
Wendy’s
01.2017 - 08.2018
Associate of Arts - Business
Lone Star College System
High School Diploma -
Andy Dekaney High School
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