Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Brian Butler
Freelance Artist
Celina,Tx
Summary
Overview
20
years of professional experience
Work History
Humana, TX
Medicare Medical Inbound Contact Rep 2 Remote
09.2021 - 09.2022
Job overview
- Represents the company by addressing incoming telephone, digital, or written inquiries
- Performed varied activities and moderately complex administrative/operational/customer support assignments
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Processed debit and credit card and electronic check payments.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Boosted customer service satisfaction ratings through consistent quality control.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Dollar GeneralAubrey, TX
Store Manager
11.2017 - 05.2021
Job overview
- Compiled data on an hourly basis to ensure other store managers in the district were aware of their customer relations management customer first data
- Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing and support
- Recruit, select and retain qualified employees according to federal and state labor laws and company policies
- Provide proper training for employees, conduct performance evaluations, identify gaps for appropriate solutions and/or counseling, up to and including termination
- Communicate performance, conduct and safety expectations regularly
- Coordinate meetings and events to encourage safety, security and policies
- Ensure that the store is appropriately staffed, effectively opened and closed each day
- Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors
- Order to ensure the meeting or exceeding of in-stock targets, review ordering plan, seasonal direction and inventory management issues on a weekly basis
- Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes
- Ensure that all merchandise is presented according to established practices, utilizing merchandise fixtures properly including presentation, product pricing and signage
- Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls
- Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures
- Ensure the store is adequately equipped with tools necessary to perform required tasks
- Follow company policies and procedures as outlined in the Standard Operating Procedures manual.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Firehouse Shirt CompanyCelina, TX
Screen Print Production Manager
09.2015 - 05.2017
Job overview
- Implemnted all policies, practices, and procedures pertaining to production personnel
- Coordinated the activities of production workers by performing the following duties personally or through assistant personnel while responding rapidly and appropriately to changing circumstances by evaluating problems, making astute decisions to effect positive changes and refocusing on new priorities
- Determine and prioritize for department operations in conjunction with production schedule
- Develop and monitor product quality standards and implement quality-control
- Ensure that production is cost effective through development of better tracking and reporting methods
- Worked closely with staff to ensure timely delivery of blank garments/substrates to ensure a smooth production flow
- Communicate daily before production runs that artwork, proof updates and all changes are documented and easily trackable
- Communicated any relevant interdepartmental issues as needed
- Develop relationships with various suppliers and place orders for products as needed
- Responsible for the selection and maintenance of production equipment and supplies
- Work with owner & direct reports to implement and enforce all company policies and initiatives
- Identify any training needs to ensure consistent growth in the workforce
- Managed and trained any personnel to ensure that health and safety guidelines are followed
- Ensure the production floor is maintained and kept clean.
- Recognized low-cost suppliers and managed deliveries to cut downtime and save costs.
Prosper Screen PrintProsper, TX
Screen Printer
11.2013 - 09.2014
Job overview
- .
- Maintained relationships with clients through punctuality and excellent customer service.
- Cleaned, adjusted and repaired screen printing machines.
- Performed quality checks and dried, folded and packed completed articles.
- Copied customer designs and translated to functional print screens.
- Prepared, mixed and loaded screen ink.
- Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
- Properly secured loads with security straps, covers and security seals.
- Analyzed daily density readings from each printer to detect potential quality issues.
- Received and examined work orders to determine printing times, ink and material quantities.
- Set up 2 textile printing machines daily and maintaining functional and clean workspace.
- Installed and repositioned screen printing plates and pressure roles.
MetLife Home LoansDallas, TX
Inbound Technical Support Specialist Remote
10.2010 - 05.2012
Job overview
- Trained a team of agents on iDOCS and LoanTrac for the release with questions and answers that the team of agents, who will be able to assist the client on systems that the clients request
- Resolved technical system issues for the Loan Originators, Processors, Underwriters, Closers, Funders, Operations & Branch Managers
- Regularly supported software systems for both Retail and Wholesale, AS400 – The Mortgage Originator (TMO), Collateral Management System (CMS), RealEC, Workflow, Workflow Administrator, Document Tracking Systems (DTS), Business Solution Support (BSS) Corrections, Databases/Recovery specialist, Batch Manager Supervisor, Imaging Solutions Distributive Capture Master, Distributive Capture Administrator, ACS Indexing, Barcode Wizard, FileNET, Kofax, Home Loan View, iDocs, ODBC Administrator, Presto, Pronto, LoanTrac
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Monitored systems in operation and quickly troubleshot errors.
K And K Wood WorksTexarkana, TX
Master Carpenter
01.2008 - 09.2009
Job overview
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Organized project work by reading blueprints and assessing job specifications to determine optimal plans.
- Completed installations of building structures, trim, flooring and cabinetry.
- Monitored tool and equipment condition and arranged repairs.
- Completed precise joining and high-quality finish work by properly anchoring and bracing structures.
- Planned and executed work with proper tools and materials to maximize productivity.
- Followed established job site safety regulations and maintained safe and clean work area.
- Read and interpreted blueprints and construction documents to determine project directives.
- Developed proficiency in stain-grade trim work, hanging doors and drilling and setting door hardware.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
- Met with clients to set out project goals, scope and requirements and drafted blueprints for review and final approval.
- Offered valuable suggestions to clients' remodel needs.
- Fabricated custom furniture, shelving and cabinets and installed in specified locations.
- Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
- Completed tasks according to technical document requirements and specifications to work with accuracy.
- Built structures using precast concrete and hand-poured concrete forms.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
PHNSSherman, TX
Patient Access Representative
01.2007 - 01.2008
Job overview
- .
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Facilitated communication between patients and various departments and staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Organized patient records and database to facilitate information storage and retrieval.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Followed document protocols to safeguard confidentiality of patient records.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Store Manager
11.2006 - 01.2007
Job overview
- Overseeing the hiring, firing and maintaining of personnel, responsible for money, Meticulous records to ensure that all money which has come into the store is accounted for, sales associates and other store employees are paid as they should be
- Check the inventory, responsible for customer service, Safety for employees as well as customers
- Taking care of advertising and promotional displays so that it has the maximum amount of potential possible.
Dollar GeneralSherman, TX
Assistant Store Manager
03.2006 - 11.2006
Job overview
- .
Dollar GeneralSherman, TX
Lead Sales Associate
01.2006 - 03.2006
Job overview
- .
DrPepperSherman, TX
Forklift Operator
04.2005 - 01.2006
Job overview
- Perform duties associated with operation of forklift equipment
- Comply with quality assurance policies and procedures
- Safely operated and cared for assigned company equipment in compliance with all equipment code and company policies
- Assure quality and safety standards are maintained
- Rotate floor stock by moving the oldest product first
- Assist in keeping the general plant area clean and neat
- Performed other warehouse or production duties as assigned
- Supplied production line with empty containers, remove full product from palletizer to staging area, supplied packaging material, cartons, hulls to line as needed, load trucks from loading instructions and spot trailers.
Celina DrugCelina, TX
Pharmacy Technician
05.2004 - 04.2005
Job overview
- Retrieve and interpret medication orders, perform pharmaceutical calculations, taking into account patient and drug characteristics, enter medication orders into pharmacy for pharmacist's review
- Label, fill and deliver medication to appropriate patient care locations
- Inventory, order, receive and stock drugs and supplies
- Retrieve discontinued or expired medications from stock and patients area, discard or return to stock as appropriate, complete corresponding documentation
- Serve as a primary training resource for new technicians and assist in evaluating their progress as directed, may assist in preparing schedules, setting work priorities and making work assignments as directed
- Assist in documentation of unit-specific procedures and quality assurance activities under Pharmacist's review
- Assist other technicians in performing complex procedures and/or calculations as required.
Handicap Resource Association, HRACelina, TX
Caregiver
09.2003 - 04.2005
Job overview
- Providing a variety of non-medical and medical services, that allows the patients to remain in their home
- Home care services that involve transportation for scheduled events, doctor appointments or errands; Light to moderate housekeeping, personal care and often include assistance with activities of daily living
- Providing a clean living’ environment that is positive for enhancing the patients’ quality of life
- Performing other reasonable duties as assigned, reporting hours according to office policy, reporting any significant changes in a patient's needs or living conditions and regularly communicating with the supervisor.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Building SpecialtiesPlano, TX
Stocker/Utility
01.2003 - 09.2003
Job overview
- Physically unloading, transport and stock often heavy (up to 360 lbs.) transport awkward building materials from a delivery vehicle to a specific job site
- Obtain knowledge of all applicable building material products and be able to follow instruction regarding accurate placement of building products at job site(s).
- Completed daily maintenance tasks in record time to maximize productivity.
- Kept work area clean, neat and well-stocked to maximize productivity.
- Closely monitored equipment availability and functionality to maximize production and keep detailed records.
- Collected and disposed of trash and debris.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Followed instructions from supervisor regarding daily job tasks and duties.
Hackleman Brothers ConstructionTexarkana, TX
Professional Carpenter
05.1999 - 01.2003
Job overview
- Responsible for all cost estimates, material requisition, job layout and the enforcement of safety standards
- Framing, building cabinets, trimming houses, residential, commercial and working with all shop machines and landscaping machines
- Working as a team or team leader.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Organized project work by reading blueprints and assessing job specifications to determine optimal plans.
- Planned projects by identifying necessary equipment, tools and required assistance.
- Placed building paper over subflooring to protect final flooring material from water damage.
- Led garages, residential homes and addition projects to completion.
- Planned and executed work with proper tools and materials to maximize productivity.
- Completed installations of building structures, trim, flooring and cabinetry.
- Installed paneling on walls to deaden sound, complete decorations or absorb shock based on individual customer requirements.
- Completed precise joining and high-quality finish work by properly anchoring and bracing structures.
- Followed established job site safety regulations and maintained safe and clean work area.
- Monitored tool and equipment condition and arranged repairs.
- Assembled durable, high-quality structures by working with forming systems, hand tools and range of equipment.
- Set and built form systems and set embeds.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Completed tasks according to technical document requirements and specifications to work with accuracy.
- Carefully read blueprints, sketches and technical drawings to inform comprehensive understanding of project scope and specifications.
- Studied specifications in blueprints, sketches or building plans to prepare project layout and determine dimensions and materials required.
- Read and interpreted blueprints and construction documents to determine project directives.
- Properly poured, set and cured concrete.
- Cut and shaped materials to meet outlined measurements.
- Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
- Repaired and remodeled wood, iron, chain link and vinyl fencing.
- Read and effectively used truss-roof prints to cut and set roofs accordingly.
- Developed proficiency in stain-grade trim work, hanging doors and drilling and setting door hardware.
- Repaired roofs and flooring and remodeled bathrooms and kitchens to complete Number projects.
- Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
- Offered valuable suggestions to clients' remodel needs.
- Cut and installed insulation for residential and commercial buildings.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
- Specialized in foundations, framing and finish carpentry.
- Built structures using precast concrete and hand-poured concrete forms.
- Aligned and squared frames and forms for installation.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Built and hung custom doors and frames.
- Fabricated custom furniture, shelving and cabinets and installed in specified locations.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Met with clients to set out project goals, scope and requirements and drafted blueprints for review and final approval.
- Inspected job site location to evaluate for code violations and coordinated necessary maintenance or repairs.
- Safely operated electric cordless and hammer drills and cutting torches.
- Selected and ordered lumber or other required materials to keep inventory at sufficient levels.
Education
Hooks High School
H. S. Diploma
University Overview
Skills
Remoteundefined
Accomplishments
Accomplishments
- Managed a store that exceeded company expectations in every category during the 1st, 2nd, 3rd and 4th quarter.
- Exceeded monthly store sales goals 3 years in a row.
- Supervised team of 80 plus staff members.
- Top 1% performer in the company for the period, quarter and ytd.
- Top 3.87% overall performer in 2020 for ytd.
- CRM Customer First captain in the district.
- Awarded the Teddy under 200 pin for maintaining out of stock count below 200 for an entire store.
- Acheieved extensive profit growth from 0 to 600% in 1yr and client growth of 0 to 8,000+ in 1yr.
Availability
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Quote
Take you yesterday and make a better you today!
Timeline
Medicare Medical Inbound Contact Rep 2 Remote
Humana
09.2021 - 09.2022
Store Manager
Dollar General
11.2017 - 05.2021
Screen Print Production Manager
Firehouse Shirt Company
09.2015 - 05.2017
Screen Printer
Prosper Screen Print
11.2013 - 09.2014
Inbound Technical Support Specialist Remote
MetLife Home Loans
10.2010 - 05.2012
Master Carpenter
K And K Wood Works
01.2008 - 09.2009
Patient Access Representative
PHNS
01.2007 - 01.2008
Store Manager
11.2006 - 01.2007
Assistant Store Manager
Dollar General
03.2006 - 11.2006
Lead Sales Associate
Dollar General
01.2006 - 03.2006
Forklift Operator
DrPepper
04.2005 - 01.2006
Pharmacy Technician
Celina Drug
05.2004 - 04.2005
Caregiver
Handicap Resource Association, HRA
09.2003 - 04.2005
Stocker/Utility
Building Specialties
01.2003 - 09.2003
Professional Carpenter
Hackleman Brothers Construction
05.1999 - 01.2003
Hooks High School
H. S. Diploma
05.2002
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