Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Brian Sherman

Newburyport,MA

Summary

Adept IT Infrastructure Project Manager with a proven track record at Market Street Talent, showcasing strong vendor management and project planning skills. Spearheaded the seamless migration of Win Waste Care Center to a cloud-based platform, enhancing operational efficiency. Expert in technology migrations and customer service, consistently delivering projects on time and within budget.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IT Infrastructure Project Manager

Market Street Talent
07.2021 - 04.2023
  • Responsible for the on-schedule full migration for the Win Waste Care Center to the Five 9 Cloud Contact Service for 70 Agents
  • Implemented Wall boards, WFM, Quality Management and defined interfacing with Salesforce
  • Managed the IT infrastructure move of the entire Win Waste Care Center to new building
  • Coordinated multiple vendors within a compressed timeline to avoid disruption to the Care Center
  • Created and managed the IT change control process documentation and Share Point process

IT Project Manager

Aspire Lifestyles
01.2020 - 04.2021
  • Responsible for the successful move of over 200 in-office call center agents at 5 separate locations into a home-based model due to the temporarily closure of these sites due to the Covid 19
  • Managed the ordering of equipment, the installs, customer traffic migration and data center closure
  • Developed a project plan for a companywide upgrade and rollout out of upgraded laptops with Windows 10 Dell /Office 365
  • Responsible for reporting KPIs, project successes and risks to project stakeholders and all levels of management through daily and weekly reports
  • Developed bids and SOWs

Engineering Project Manager

TekSystems
04.2014 - 08.2019
  • Ensured successful network hardware upgrades, customer migrations, transport capacity and the decommissioning and removal of retired network equipment by creating new work flow processes
  • Oversaw the preparation, scheduling, and coordination of engineering projects including delivery of milestones, staffing, communication, executive reporting and workload delegation
  • Vendor Management, writing RFQs, tracking POS to stay on budget

Education

Bachelor Science - Business Administration

University of Massachusetts
Lowell

Skills

  • Strong customer service skills
  • Confluence
  • Retail experience
  • Project Management
  • Kanban
  • Smartsheet
  • Strong Vendor Management
  • Agile
  • Slack
  • Resource Management
  • Waterfall
  • Scrum
  • Technology migrations
  • Project planning
  • Scheduling expertise
  • Reporting requirements
  • Schedule development
  • Project scope estimates

Certification

  • Project Management Professional (PMP)
  • Program Management Fundamentals
  • PMI - ACP
  • Strategic Risk Management
  • Scrum Master
  • Lean Six Sigma Yellow Belt

Timeline

IT Infrastructure Project Manager

Market Street Talent
07.2021 - 04.2023

IT Project Manager

Aspire Lifestyles
01.2020 - 04.2021

Engineering Project Manager

TekSystems
04.2014 - 08.2019

Bachelor Science - Business Administration

University of Massachusetts

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Brian Sherman