Brian J. Smith
Tucson,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Insurance Claims Specialist
GEICO, Government Employees Insurance
11.2022 - 10.2023
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in process.
- Followed up with customers on unresolved issues.
- Determined appropriateness of payers to protect organization and minimize risk.
- Upheld high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
- Managed 30+ calls daily as well as adding faxed documents to claim file.
Warehouse Lead
WALMART, Walmart
10.2021 - 11.2022
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
Operations Manager
VXI Global Solutions - Canton
03.2012 - 03.2021
- Managed 6 or more teams of 25 associates collectively with 3 operations managers monitoring phone calls and developing soft skills and problem solving.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Education
High School Diploma -
Wooster High School
Wooster, OH05.1984
Skills
- Database Management
- Documentation skills
- Skilled in Microsoft word, Excel
- Customer Service
- Active Listening
- Teamwork and Collaboration
- Records Management
- Data Entry
- Attention to Detail
Timeline
Insurance Claims Specialist
GEICO, Government Employees Insurance
11.2022 - 10.2023
Warehouse Lead
WALMART, Walmart
10.2021 - 11.2022
Operations Manager
VXI Global Solutions - Canton
03.2012 - 03.2021
High School Diploma -
Wooster High School
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