Brian Joseph Lopez
Fremont,CA
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Windsor Country Drive Care Center
05.2023 - Current
- Greeted and welcomed guests, providing a positive first impression of the company and provide sufficient customer service
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Assisted Admission Coordinator in preparing and cleaning rooms for upcoming admissions
- Assisted with filing, photocopying, and other clerical duties to support office functions.
- Obtained knowledge of medical terminology and experience with healthcare-specific software
Rehabilitation Aide
Select Rehabilitation
05.2021 - 04.2023
- Transported and set up patient to and from the therapy department via wheelchair in order to attend physical therapy
- Assisted the facility in maintaining cleanliness, general maintenance and organization of the gym and rehab equipment in order to provide a safe environment
- Prepared wheelchairs and assistive devices for upcoming admissions so patients can utilize them
- Performed treatment procedures to improve patient's functioning.
- Prepared patients for treatment by positioning, dressing or removing external supports.
- Assisted in clerical and administrative duties including computer work, copying, filing, and faxing of orders and papers as per the Program Manager
- Assisted other duties assigned by the Program manager, Supervising RPT, and Regional Manager such as attending morning meetings to update the rehabilitation team.
Education
Bachelor of Science - Nursing
Cal State East Bay
Hayward, CA12-2025
High School Diploma -
American High School
Fremont, CA06-2020
Skills
Critical Thinking
Problem-solving skills
Scheduling appointments
Verbal and written communication
Hospitality services
Team building
Professionalism
Multitasking Abilities
Patient Safety
Treatment implementation
Accomplishments
- Provided exceptional customer service and conflict resolution, improving family and patient relationships and reducing complaints by 15%.
- Efficiently managed patient intake, appointments, and family communications, contributing to a 20% increase in patient and family satisfaction scores.
- Assisted physical therapists in the delivery of therapeutic exercises, contributing to a 30% improvement in patient recovery times for post-operative joint replacements.
- Contributed to high patient satisfaction rates through attentive, compassionate care and a commitment to helping them achieve their goals.
Certification
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Front Desk Receptionist
Windsor Country Drive Care Center
05.2023 - Current
Rehabilitation Aide
Select Rehabilitation
05.2021 - 04.2023
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
- Basic Life Support (BLS) Certification - American Heart Association.
Bachelor of Science - Nursing
Cal State East Bay
High School Diploma -
American High School
Similar Profiles
Luisa CawleyLuisa Cawley
Licensed Vocational Nurse at Windsor Country Drive Care CenterLicensed Vocational Nurse at Windsor Country Drive Care Center
Ron Christian BazaRon Christian Baza
AP /Senior Payroll Specialist at Windsor Country Drive Care CenterAP /Senior Payroll Specialist at Windsor Country Drive Care Center
Nathalie PinonNathalie Pinon
Medical Records Asst. at Windsor Country Drive Care CenterMedical Records Asst. at Windsor Country Drive Care Center