BRIAN K CASSELL
Ironton,OH
Summary
Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills.
Overview
18
18
years of professional experience
Work History
Account Manager
RENT 2 OWN
Ironton, OH
01.2012 - 10.2015
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Contributed to annual revenue goals by selling new services and developing new accounts.
Service Manager
O'Charley's Restaurant & Bar
Ashland, KY
01.2008 - 11.2011
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Maintained effective customer service by responding to service requests quickly to increase overall sales .
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Tracked food production levels, meal counts and supply costs.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Reviewed and approved employee schedules and timesheets.
Kitchen Manager
Lone Star Steakhouse & Saloon
Huntington , WV
01.2001 - 01.2008
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
Service Manager
Golden Corral Buffet And Grill
Portsmouth, OH
01.1998 - 01.2001
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
High School Diploma -
Bradford High School
Starke, FL06.1994
Skills
- Customer Service
- Overcoming Objections
- Account Management
- Time Management
- Kitchen Equipment Operation
- New Employee Recruitment
- Portioning Understanding
- Customer Retention Strategies
- Issue and Complaint Resolution
- Needs Assessment
- Upbeat and Positive Personality
- Staffing and Sales Reporting
- Production Records
- Performance Improvement
- Disciplinary Action
Timeline
Account Manager
RENT 2 OWN
01.2012 - 10.2015
Service Manager
O'Charley's Restaurant & Bar
01.2008 - 11.2011
Kitchen Manager
Lone Star Steakhouse & Saloon
01.2001 - 01.2008
Service Manager
Golden Corral Buffet And Grill
01.1998 - 01.2001
High School Diploma -
Bradford High School
Similar Profiles
Justin HolycrossJustin Holycross
Warehouse Picker at Rent 2 OwnWarehouse Picker at Rent 2 Own
Tamara DuncanTamara Duncan
Delivery Driver/Account Manager at Central Rent 2 OwnDelivery Driver/Account Manager at Central Rent 2 Own
Prisilla Rae RubottomPrisilla Rae Rubottom
Property Specialist/Administrative assistant at ICT Rent 2 ownProperty Specialist/Administrative assistant at ICT Rent 2 own