Summary
Overview
Work History
Education
Skills
Timeline
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BRIAN LAPAGE

Dubuque,IA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

11
11
years of professional experience

Work History

Fleet Manager

Questliner
05.2023 - 01.2024
  • Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
  • Provided all drivers with pertinent safety materials regarding rules and regulations.
  • Maintained accurate driver information for delivery scheduling.
  • Proactively identified and solved complex problems that impacted management and business direction.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

Short-Term Disability Case Manager

Sedgwick CMS
11.2022 - 05.2023
  • Trained new team members on policies and procedures for claims handling.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
  • Analyzed information gathered by investigations and reported findings and recommendations.
  • Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
  • Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.

Driver Manager

Hirschbach Motor Lines Inc.
06.2022 - 11.2022
  • Coordinated load planning for drivers to minimize dispatch delays.
  • Kept track of driver hours and miles to achieve maximum productivity in given hours.
  • Supported succession planning by identifying drivers with high potential for career progression.
  • Tracked driver behavior, timekeeping and attendance.
  • Tracked drivers and tractors to maximize utilization.
  • Identified root causes and feedback outcomes by communicating with team and monitoring service delivery.

Short-Term Disability Case Manager

Sedgwick CMS
06.2019 - 06.2022
  • Trained new team members on policies and procedures for claims handling.
  • Motivated team members to maintain targeted turnaround time to obtain processing goals.
  • Monitored objectives to determine effectiveness of workflows, facilitating training and mentoring for improvement.
  • Oversaw onboarding processes for new team members, delivering training on claims handling.
  • Submitted clean claims to reduce denial rates, following payer reimbursement policies and procedures.

Account Executive

Dubuque Fighting Saints
10.2017 - 05.2019
  • Identified prospects' needs and developed appropriate responses along with information on fitting products and services.
  • Performed cold-calling and follow-ups with leads to secure new revenue. 
  • Researched potential clients and markets to prepare for appointments.
  • Initiated sales strategies by recruiting new clients through approved methods.
  • Asked appropriate questions to identify prospects' needs and pinpoint solutions that would be best fit.

Sales Executive

X-Grain Sportswear
07.2014 - 07.2016
  • Performed cold-calling and follow-ups with leads to secure new revenue. 
  • Coordinated trade shows and created marketing collateral to reach greater potential customers.
  • Set up appointments with potential and current customers to discuss new products and services.
  • Networked at events and by phone to expand business profits and revenues.
  • Achieved sales goals of $2.6 million and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.

Sales Executive

Cottingham & Butler Insurance
04.2013 - 07.2014
  • Asked appropriate open-ended questions to discover prospects' needs and requirements.
  • Utilized various sales techniques to develop relationships with customers and drive sales.
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs.
  • Networked at events and by phone to expand business profits and revenues.
  • Developed and implemented sales strategies to increase revenue.

Education

High School Diploma -

Hempstead High School
Dubuque, IA
05.1998

Skills

  • Relationship building and management
  • Account servicing
  • Customer rapport
  • Strong relationships
  • Customer relations
  • New business opportunities

Timeline

Fleet Manager

Questliner
05.2023 - 01.2024

Short-Term Disability Case Manager

Sedgwick CMS
11.2022 - 05.2023

Driver Manager

Hirschbach Motor Lines Inc.
06.2022 - 11.2022

Short-Term Disability Case Manager

Sedgwick CMS
06.2019 - 06.2022

Account Executive

Dubuque Fighting Saints
10.2017 - 05.2019

Sales Executive

X-Grain Sportswear
07.2014 - 07.2016

Sales Executive

Cottingham & Butler Insurance
04.2013 - 07.2014

High School Diploma -

Hempstead High School

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BRIAN LAPAGE