Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Brian K. Smith

Tifton,GA

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Committed to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

Overview

17
17
years of professional experience

Work History

IT Manager

MDOS
10.2012 - 11.2023
  • Managed network and system performance, conducting troubleshooting and maintenance.
  • Maintained office PCs, networks, MFD's and mobile devices.
  • Managed high levels of call flow and responded to technical support needs.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Connected to computer of client using remote link to install programs and applications.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Trained and supported end-users with software, hardware, and network standards and use processes.
  • Recruited, trained and supported help desk technicians and representatives.
  • Attended industry events and conventions to expand sales opportunities.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.

Real Estate Assistant/Insurance Agent

Overstreet-Mangham, LLC.
01.2007 - 12.2011
  • Maintained efficient office operations by handling errands and administrative functions.
  • Coordinated appointments to show marketed properties.
  • Developed and deployed marketing collateral to promote properties and drive sales.
  • Prepared and maintained accurate property listings, sales contracts and closing documents.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Stepped in to take responsibility for correspondence and other back-office duties for team members in case of time restrictions or scheduling conflicts.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Calculated premiums and established payment methods for sales.
  • Sold & cross-sold insurance products to existing clients to reach sales targets.
  • Utilized CRM software to manage client.

Education

High School Diploma -

Tift County High School
Tifton, GA

Skills

  • Help Desk Operations
  • Desktop Technical Support
  • Remote Support
  • Software Installation
  • Wireless Networking
  • Network configuration
  • Peripheral Repair
  • Verbal Communication
  • Team Collaboration
  • Performance Optimization
  • Uptime Management
  • Flexible and Adaptable

Timeline

IT Manager

MDOS
10.2012 - 11.2023

Real Estate Assistant/Insurance Agent

Overstreet-Mangham, LLC.
01.2007 - 12.2011

High School Diploma -

Tift County High School

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Brian K. Smith