Brian Keith Franklin

• Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
• Studied multiple programs to provide health education, wellness and fitness program development to clients.
• Grew customer base through word-of-mouth referrals based on customer satisfaction and results.

Lead fitness team and supervise all revenue generating departments. Oversee the hiring of all fitness professionals, between 15-50 staff members. Drive key company initiatives and manage budgets and Profit and Loss. Motivate and coach all Personal Trainers and Pilates Instructors to achieve revenue and session goals. Ensure Personal Trainers and Pilates Instructors are promoting and selling Personal Training and Pilates programs. Manage 90 day on boarding process for Personal Trainers and Pilates Instructors. Conduct seminars, prepare programming and teach group classes for Arora Group Members. These programs are specifically designed for members above the age of 50. Complete payroll and ensure payroll expenses are within budgetary guidelines. Makes hiring, promotion, disciplinary, and termination recommendations to GM. Conducts Personal Training Department Management meetings.

Assist GM with overall club operations. Partner with your GM and other team members to optimize the member experience. Support the management of profit and loss at your club. Ensuring profitability expectations such as but not limited to membership, personal training and labor. Partner with the marketing department to enhance visibility. Manage fitness team members to ensure a unique and fun fitness experience for members. Hire and develope Personal Trainers and Group Exercise Instructors. Including managing schedules and ensuring all required training certifications are up to date. Auditing coaches to ensure the highest quality service is provided to members. Ensure all team members deliver exceptional member experience. Engage and participate in community events. Ensure facility is clean and safe.

• Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
• Studied multiple programs to provide health education, wellness and fitness program development to clients.
• Grew customer base through word-of-mouth referrals based on customer satisfaction and results.

• Demonstrated safe and proper exercise techniques to clients.
• Communicated with clients to determine goals and performed client assessments.
• Created personal training experiences for clients.

• Demonstrated safe and proper exercise techniques to clients.
• Communicated with clients to determine goals and performed client assessments.
• Created personal training experiences for clients.

Results Gym, Washington DC - September 2007 to August 2008

General Manager

Manage and oversee all daily operations for one of the premier health clubs in Washington DC. Assist in the development and implementation of all company policies. Ensure profitability by management of all budgets including membership sales and personal training. Task also included ensuring proper staffing levels, providing training and development of all staff to provide the highest level of customer service and member retention. Design and implement membership sales model in training. Process all new hires and ensure accurate employee payroll processing. Manage and evaluate work performance of all managers and staff of 4 departments.

Managing oversee all daily operations for one of the premier Washington Sports Clubs. Ensure profitability by management of all budgets, including membership and personal training. Training and development of all staff to ensure the highest level of customer service and member retention. Process all new hires and employee payroll. Manage and evaluate work performance of all managers and staff. As Cluster Manager, oversee and manage membership sales for for three clubs. Provide sales training and development for those three general managers and their sales staff to ensure proper implementation of the sales model. Conduct weekly club visits to insure the GMs are following company training model, “The roadmap to success.” Prepare appraisals and quality control audits for these three clubs. Manage recruitment of sales staff for these three clubs. Conduct daily conference calls with the GMs to ensure achievement of minimum performance criteria for all consultants. Teach group fitness classes.

• Worked with fellow sales team members to achieve group targets.
• Listened to customers to understand needs and refer to optimal services.
• Greeted incoming customers and provided expert sales and service to drive revenue.

• Demonstrated safe and proper exercise techniques to clients.
• Communicated with clients to determine goals and performed client assessments.
• Created personal training experiences for clients.

Supervise and manage production flow for all electronic document production, conversions to BITS, HTML, web production and editing. Collaborate with other department managers to ensure timely production. Maintain and enhance relationships with internal and external customers. Ensure production capabilities and staffing levels are sufficient to produce required workload. Create and implement new training and department procedures, Act as a member of the Quality Action Team to research and formulate methods and solutions to enhance in-house turnaround.