Brian Keith Hassler
Atlanta,GA
Summary
Forward-thinking Training Solution Consultant bringing 30 years of expertise in training for technology sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative training strategies for all roles. Experience with working for an Authorized Training Partners. Proficient in Servicenow, IBM, VMware, AWS, Docker, and Blockchain trainings.
Overview
27
27
years of professional experience
Work History
Sr Training Solution Consultant
ServiceNow
03.2020 - Current
- Evaluated client training needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive training solutions for clients.
- Managed relationships with sellers through regular check-ins and updates on project progress.
Enterprise Solutions Engineer
Global Knowledge Training LLC (ATP)
06.2013 - 03.2020
- Recommended education solutions, built custom education proposals, prepared supporting material and developed presentations for large sector, channels, integrated and aligned accounts as well as general business
- Knowledge of training courses for IBM Software, VMware, AWS, Google, Docker, non-vendor Cloud and Blockchain
- Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch
- Participated in all phases of the selling life cycle, from requirements analysis through system implementation
- Customer facing sales meeting with CIOs and other decision makers
Engagement Manager
IBM Corporation
07.2006 - 06.2013
- Sold and managed private delivery of WebSphere Education course to internal and external customers
- Managed full life cycle of WebSphere Education deals, including sale, contract, customization, delivery in order to meet customer satisfaction
- Teamed with WebSphere Education development team to provide input and feedback as well as better understanding of current and in-development courses
- Worked closely with WebSphere Services, IBM.com, Engagement Managers across other IBM brands, Training Partners and IBM Business Partners to create full customer solutions
Education Sales Specialist
IBM Corporation
11.2002 - 07.2006
- High level expert of training courses across all brands
- Carried and exceeded sales quota, including 100% Club
- Partnered with category managers to identify and execute on sales trends and brand initiatives to build top-line revenue
- Collected and organized economic data for reports, meetings and policies
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
IBM Teach Representative
IBM Corporation
06.2001 - 11.2002
- Enrolled external students into public classes and training conferences
- Provided suggested training based on high level customer questions
- Processed billing for external students using credit cards
Administrator
Tascor/Spherion On Behalf Of IBM
06.1997 - 06.2001
- Billing and final resolution of IBM Learning Services public and private classes
- Kitting: Ordering student and instructor materials for IBM Learning Services public and private classes
- Scheduling: Scheduled public and private classes for the Project Management curriculum
- Offering: Input course information for multiple training brands in IBM Learning Services
Education
Bachelor of Science - Psychology
Virginia Polytechnic and State University
Blacksburg, VA1995
Skills
- Leadership and Team Building
- Proficient with ServiceNow training, including both technical and adoption areas
- Proficient with IBM Education products, including Cloud, Analytics, Security and Watson AI
- Proficient with VMware Education products, including vSphere, vSAN, NSX and vRealize,and their perspective certifications
- Proficient with AWS Education products for sys ops, developers and architects
- Proficient with Google Education products for developers, architects and data analysts
- Solution selling strategies
- Customer need analysis
- Key client retention
- Teamwork / Collaboration
- Process management
- Upselling strategies
- Vendor/partner relationships
Accomplishments
Sales Engineer of the Year - 2014
ServiceNow Caldwell Award - 2023
Lean Six Sigma Yellow Belt - 2024
Timeline
Sr Training Solution Consultant
ServiceNow
03.2020 - Current
Enterprise Solutions Engineer
Global Knowledge Training LLC (ATP)
06.2013 - 03.2020
Engagement Manager
IBM Corporation
07.2006 - 06.2013
Education Sales Specialist
IBM Corporation
11.2002 - 07.2006
IBM Teach Representative
IBM Corporation
06.2001 - 11.2002
Administrator
Tascor/Spherion On Behalf Of IBM
06.1997 - 06.2001
Bachelor of Science - Psychology
Virginia Polytechnic and State University
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