Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Brian Koo

Lewisville,TX

Summary

Dynamic professional with extensive experience in remote work environments, demonstrating a proven track record in project management and team leadership. Expertise in virtual collaboration and leveraging technology to drive organizational objectives. Adept at fostering communication and productivity across diverse teams, ensuring alignment with strategic goals. Committed to delivering results through innovative solutions and effective project management practices.

Overview

8
8
years of professional experience

Work History

Seafood Processor

Silver Bay Seafoods
06.2024 - 08.2025
  • Operated industry-specific machines and equipment, maintaining safety procedures.
  • Maintained high quality standards for all processed seafood, ensuring compliance with industry regulations and guidelines.
  • Cleaned, scraped, trimmed and filleted various seafood products.
  • Ensured accurate inventory management through diligent tracking and documentation of incoming shipments, processed goods, and outgoing orders.

Product Expert

Ibbu
11.2020 - 08.2025
  • Addressed identified problems head-on with investigations into potential incidents, use, and maintenance concerns.
  • Recommend models and samples for customers looking for mobile devices i.e (Samsung Devices)
  • Assisted customers with making the right decision with there mobile phone purchase.
  • Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
  • Fixed problems with equipment using troubleshooting and repair abilities.
  • Approached and solved work problems with initiative and sound judgement.
  • Maintained full compliance with legal, health, and safety regulations.
  • Contributed ideas for improving work processes.
  • Developed solid relationships with staff, customers, and vendors.
  • Current revenue generated $796,419.99

Customer Service Representative

GetInsured
10.2024 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Palletizer Operator

Tyson Foods
06.2023 - 11.2023
  • Operated and maintained palletizing equipment to ensure efficient product packaging and stacking.
  • Monitored production line to ensure accurate pallet placement and adherence to safety protocols.
  • Collaborated with team members to maximize productivity and minimize downtime.

Team Coach

GoPuff
02.2022 - 10.2022
  • Coached team members on effective communication skills, resulting in improved collaboration and teamwork.
  • Led a team of 20 employees, to ensure that communication between the delivery drivers of the company were properly compensated and their issues handled.
  • Implemented a performance improvement plan, leading to increased productivity for the employees on the corporate side and the delivery drivers of the company.

Retail Stock Associate

Walmart
05.2019 - 08.2019
  • Supported efficient sales floor restocking, palletizing and moving groups of boxes to merchandise aisles.
  • Streamlined storage areas by removing excess and obsolete stock.
  • Compiled daily cycle counts and assisted with monthly inventory audits.
  • Helped team handle high-volume work by prioritizing tasks and organizing supplies.
  • Kept all areas clean, organized and in line with company professional standards.

Retail Stocker

King Soopers
07.2018 - 05.2019
  • Completed daily cycle counts and assisted with monthly inventory audits.
  • Managed incoming stock, including inspecting and documenting merchandise.
  • Supported efficient sales floor restocking, palletizing and moving groups of boxes to merchandise aisles.
  • Verified shipments by checking received items against invoices.
  • Prepared items for storage, sales and shipment with proper staging and tagging.
  • Streamlined storage areas by removing excess and obsolete stock.
  • Kept tool rooms, supply rooms, and other warehouse spaces organized for easy access.
  • Located out-of-stock and rare items for customers by carefully checking warehouse and out-of-site locations.
  • Served customers by going above-and-beyond to offer exceptional support for all needs.
  • Enhanced customer satisfaction with fast, knowledgable service.
  • Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
  • Collaborated with team members to meet daily demands and handle challenging projects.
  • Transported items using forklifts and pallet jacks.
  • Assisted with tasks and work duties during slow periods to maintain team productivity.
  • Helped team handle high-volume work by prioritizing tasks and organizing supplies.
  • Protected company and customer data by following information policies.

Customer Service

Nordstrom Rack
07.2017 - 12.2017
  • Promoted products effectively by staying on top of offerings and prices.
  • Prepared merchandise for purchase or rental.
  • Overcame customer objections using powerful product demonstrations.
  • Captured consistent customer sales with friendly, knowledgeable support.
  • Minimized store thefts through effective monitoring strategies and close customer observation.
  • Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
  • Greeted customers and asked open-ended questions to assess needs.
  • Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.
  • Kept store shelves, racks and bins presentable with frequent resets.
  • Recommended merchandise to suit customer budget and preferences.
  • Drove sales success by building displays and merchandising attractive arrangements.
  • Contributed ideas for improving work processes.
  • Collaborated with team members to meet daily demands and handle challenging projects.
  • Kept all areas clean, organized and in line with company professional standards.
  • Monitored employees and guests to prevent theft.
  • Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
  • Served customers by going above-and-beyond to offer exceptional support for all needs.
  • Opened over $100,000 worth of credit line for the company.

Education

Colorado Media School
Lakewood, CO

High School - undefined

The Einstein School
Plano, TX
05.2014

Skills

  • Video Editing
  • Customer service
  • Sales
  • Computer Proficiency
  • Schedule Management
  • Strong Communication
  • Acting
  • Technical Supervision
  • Social Media Marketing
  • Film Production
  • Quality control inspection
  • Manual labor experience

LANGUAGES

French | Advanced; Diploma in Advanced French

Timeline

Customer Service Representative

GetInsured
10.2024 - 05.2025

Seafood Processor

Silver Bay Seafoods
06.2024 - 08.2025

Palletizer Operator

Tyson Foods
06.2023 - 11.2023

Team Coach

GoPuff
02.2022 - 10.2022

Product Expert

Ibbu
11.2020 - 08.2025

Retail Stock Associate

Walmart
05.2019 - 08.2019

Retail Stocker

King Soopers
07.2018 - 05.2019

Customer Service

Nordstrom Rack
07.2017 - 12.2017

High School - undefined

The Einstein School

Colorado Media School

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