Summary
Overview
Work History
Education
Skills
Core Values
Timeline
Generic

Brian Krinke

Temecula,CA

Summary

  • Strong background in sales, marketing and advertising.
  • Managerial accomplishments in restaurant serving industry.
  • Talent for identifying improvement areas and designing solutions to bolster sales, profits, and customer bases.
  • Strong leadership, organizational, interpersonal and public speaking skills.
  • Self-driven to succeed in a competitive environment.

Overview

17
17
years of professional experience

Work History

Web Fulfillment Associate

Zumiez Inc
Corona, CA
01.2021 - Current
  • Verified orders for accuracy and completeness, ensuring all necessary components were included and consistently meeting Service Level Agreements.
  • Operated forklift safely in order to move large quantities of products within the warehouse.
  • Assisted in training new fulfillment associates, sharing best practices and tips.
  • Processed returns, inspecting items for damage and restocking as appropriate.
  • Handled wholesale accounts, sorting incoming shipments and verifying products against purchase orders.
  • Participated in team meetings to discuss performance metrics and areas for improvement.
  • Conducted inventory counts, identifying discrepancies and updating inventory management system.
  • Picked orders from inventory with high accuracy, ensuring timely preparation for shipment.
  • Packed products securely, adhering to packaging standards and minimizing damage during transit.
  • Resolved issues with orders, including missing or incorrect items, to ensure customer satisfaction.

Sales Closer

Egumball Inc
Irvine, CA
04.2016 - 09.2019
  • Developed relationships with customers to ensure satisfaction and repeat business.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Negotiated contracts with customers to reach mutually beneficial agreements.
  • Utilized CRM software to track leads and manage client accounts.
  • Collaborated with marketing team on campaigns targeting new markets.
  • Followed up with existing customers to maintain relationships and solicit feedback.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Negotiated deals and handled complaints or objections.
  • Executed strategic sales plans to expand customer base and revenue.

Restaurant Floor Manager

Gen Korean BBQ House
Henderson, NV
07.2014 - 04.2016
  • Directed and coordinated the daily operations of the restaurant floor;.
  • Assigned tasks to staff members, monitored performance, and provided feedback;.
  • Maintained a high level of customer service throughout the restaurant;.
  • Organized staff schedules to ensure adequate coverage during peak hours;.
  • Managed inventory levels and placed orders for food, beverages, and supplies;.
  • Monitored cash handling procedures to ensure accuracy in all transactions;.
  • Resolved customer complaints promptly and courteously;.
  • Conducted regular training sessions for new employees on company policies and procedures;.
  • Provided leadership and guidance to team members in order to achieve organizational objectives;.
  • Supervised day-to-day activities of front-of-house staff including servers, bartenders, bussers.;.

Retailer of Head Gear & Headwear

Flexfit LLC
Brea, CA
06.2013 - 07.2014
  • Inspected merchandise regularly for damage or defects before placing them on sale.
  • Planned, organized and executed promotional events for the store.
  • Developed and maintained relationships with key vendors to ensure product availability and quality standards.
  • Provided exceptional customer service by greeting customers, responding to inquiries, and resolving complaints.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Assisted in training new employees on store operations and procedures.
  • Merchandised store to showcase promotional items and increase sales.
  • Greeted customers to determine wants or needs.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Participated in special projects such as designing window displays or developing promotional campaigns.

Head Server, Bartender

Sushi Kara
Long Beach, CA
06.2011 - 01.2013
  • Greeted guests, provided menus and answered questions regarding menu items.
  • Assigned duties to servers and monitored their performance.
  • Supervised service staff in providing quality service to customers in a timely manner.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
  • Managed cash register operations including ringing up orders and processing payments accurately.
  • Tracked inventory levels of restaurant supplies and placed orders as needed.
  • Developed training materials for new employees on restaurant policies, procedures, and standards.
  • Provided guidance to servers on proper etiquette when dealing with customers.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Completed opening and closing checklists to ensure smooth restaurant operations.

Head Server, Bartender

Kai Sushi
Orange, CA
01.2010 - 06.2011
  • Provided excellent customer service to ensure satisfaction.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Warehouse Associate

Ultimate Staffing Packaging Plus
Buena Park, CA
02.2009 - 06.2010
  • Unloaded incoming packages from delivery trucks and verified contents against shipping documents.
  • Stacked, stored and organized products in an orderly fashion within the warehouse.
  • Loaded outgoing packages onto delivery trucks according to customer orders.
  • Operated forklift and other machinery to move items within the warehouse.
  • Maintained accurate inventory records of all incoming and outgoing shipments.
  • Inspected products for quality assurance before packing them into boxes or containers.
  • Calculated weight, volume and cost of each package prior to delivery.
  • Utilized scanning equipment to track movement of items throughout the facility.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Resolved conveyor system issues by clearing jams and blockages.

Restaurant Server

SUBWAY®Restaurants
Fullerton, CA
01.2008 - 02.2009
  • Greeted guests and answered questions about menu items.
  • Took orders from patrons accurately and efficiently.
  • Brought food and beverages to tables in a timely manner.
  • Assisted with setting up the dining area before shift began.
  • Followed all safety and sanitation regulations when handling food or drinks.
  • Performed cashier duties such as taking payments, counting change, and issuing receipts.
  • Replenished condiments, silverware, napkins. as needed during meal services.
  • Answered phone calls for reservations or takeout orders in a professional manner.
  • Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
  • Assisted cooks by prepping ingredients for meals prior to service times.

Education

Real Estate Salesperson Licensee -

Colbri Real Estate - Allied Schools Inc.
Laguna Hills, CA
07-2024

High School Diploma -

Sunny Hills High School
Fullerton, CA
01.2007

Skills

  • Management Support
  • Customer Service
  • Customer Engagement
  • Business Strategies
  • Courteous and Professional
  • Forklift Operation
  • Time Management
  • New Hire Training
  • Sales Expertise
  • Relationship Building

Core Values

  • Discipline - Motivation is for amateurs, discipline is professional.
  • Consistency - Always stay consistent in your craft.
  • Respect - Treat individuals and the company you work for how you would like to be treated.
  • Optimism - Be positive, positivity spreads. Be a team player.

Timeline

Web Fulfillment Associate

Zumiez Inc
01.2021 - Current

Sales Closer

Egumball Inc
04.2016 - 09.2019

Restaurant Floor Manager

Gen Korean BBQ House
07.2014 - 04.2016

Retailer of Head Gear & Headwear

Flexfit LLC
06.2013 - 07.2014

Head Server, Bartender

Sushi Kara
06.2011 - 01.2013

Head Server, Bartender

Kai Sushi
01.2010 - 06.2011

Warehouse Associate

Ultimate Staffing Packaging Plus
02.2009 - 06.2010

Restaurant Server

SUBWAY®Restaurants
01.2008 - 02.2009

Real Estate Salesperson Licensee -

Colbri Real Estate - Allied Schools Inc.

High School Diploma -

Sunny Hills High School

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Brian Krinke