Brian Krinke
Temecula,CA
Summary
- Strong background in sales, marketing and advertising.
- Managerial accomplishments in restaurant serving industry.
- Talent for identifying improvement areas and designing solutions to bolster sales, profits, and customer bases.
- Strong leadership, organizational, interpersonal and public speaking skills.
- Self-driven to succeed in a competitive environment.
Overview
17
17
years of professional experience
Work History
Web Fulfillment Associate
Zumiez Inc
Corona, CA
01.2021 - Current
- Verified orders for accuracy and completeness, ensuring all necessary components were included and consistently meeting Service Level Agreements.
- Operated forklift safely in order to move large quantities of products within the warehouse.
- Assisted in training new fulfillment associates, sharing best practices and tips.
- Processed returns, inspecting items for damage and restocking as appropriate.
- Handled wholesale accounts, sorting incoming shipments and verifying products against purchase orders.
- Participated in team meetings to discuss performance metrics and areas for improvement.
- Conducted inventory counts, identifying discrepancies and updating inventory management system.
- Picked orders from inventory with high accuracy, ensuring timely preparation for shipment.
- Packed products securely, adhering to packaging standards and minimizing damage during transit.
- Resolved issues with orders, including missing or incorrect items, to ensure customer satisfaction.
Sales Closer
Egumball Inc
Irvine, CA
04.2016 - 09.2019
- Developed relationships with customers to ensure satisfaction and repeat business.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Negotiated contracts with customers to reach mutually beneficial agreements.
- Utilized CRM software to track leads and manage client accounts.
- Collaborated with marketing team on campaigns targeting new markets.
- Followed up with existing customers to maintain relationships and solicit feedback.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Negotiated deals and handled complaints or objections.
- Executed strategic sales plans to expand customer base and revenue.
Restaurant Floor Manager
Gen Korean BBQ House
Henderson, NV
07.2014 - 04.2016
- Directed and coordinated the daily operations of the restaurant floor;.
- Assigned tasks to staff members, monitored performance, and provided feedback;.
- Maintained a high level of customer service throughout the restaurant;.
- Organized staff schedules to ensure adequate coverage during peak hours;.
- Managed inventory levels and placed orders for food, beverages, and supplies;.
- Monitored cash handling procedures to ensure accuracy in all transactions;.
- Resolved customer complaints promptly and courteously;.
- Conducted regular training sessions for new employees on company policies and procedures;.
- Provided leadership and guidance to team members in order to achieve organizational objectives;.
- Supervised day-to-day activities of front-of-house staff including servers, bartenders, bussers.;.
Retailer of Head Gear & Headwear
Flexfit LLC
Brea, CA
06.2013 - 07.2014
- Inspected merchandise regularly for damage or defects before placing them on sale.
- Planned, organized and executed promotional events for the store.
- Developed and maintained relationships with key vendors to ensure product availability and quality standards.
- Provided exceptional customer service by greeting customers, responding to inquiries, and resolving complaints.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assisted in training new employees on store operations and procedures.
- Merchandised store to showcase promotional items and increase sales.
- Greeted customers to determine wants or needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Participated in special projects such as designing window displays or developing promotional campaigns.
Head Server, Bartender
Sushi Kara
Long Beach, CA
06.2011 - 01.2013
- Greeted guests, provided menus and answered questions regarding menu items.
- Assigned duties to servers and monitored their performance.
- Supervised service staff in providing quality service to customers in a timely manner.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Managed cash register operations including ringing up orders and processing payments accurately.
- Tracked inventory levels of restaurant supplies and placed orders as needed.
- Developed training materials for new employees on restaurant policies, procedures, and standards.
- Provided guidance to servers on proper etiquette when dealing with customers.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Head Server, Bartender
Kai Sushi
Orange, CA
01.2010 - 06.2011
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Warehouse Associate
Ultimate Staffing Packaging Plus
Buena Park, CA
02.2009 - 06.2010
- Unloaded incoming packages from delivery trucks and verified contents against shipping documents.
- Stacked, stored and organized products in an orderly fashion within the warehouse.
- Loaded outgoing packages onto delivery trucks according to customer orders.
- Operated forklift and other machinery to move items within the warehouse.
- Maintained accurate inventory records of all incoming and outgoing shipments.
- Inspected products for quality assurance before packing them into boxes or containers.
- Calculated weight, volume and cost of each package prior to delivery.
- Utilized scanning equipment to track movement of items throughout the facility.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Resolved conveyor system issues by clearing jams and blockages.
Restaurant Server
SUBWAY®Restaurants
Fullerton, CA
01.2008 - 02.2009
- Greeted guests and answered questions about menu items.
- Took orders from patrons accurately and efficiently.
- Brought food and beverages to tables in a timely manner.
- Assisted with setting up the dining area before shift began.
- Followed all safety and sanitation regulations when handling food or drinks.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Replenished condiments, silverware, napkins. as needed during meal services.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Assisted cooks by prepping ingredients for meals prior to service times.
Education
Real Estate Salesperson Licensee -
Colbri Real Estate - Allied Schools Inc.
Laguna Hills, CA07-2024
High School Diploma -
Sunny Hills High School
Fullerton, CA01.2007
Skills
- Management Support
- Customer Service
- Customer Engagement
- Business Strategies
- Courteous and Professional
- Forklift Operation
- Time Management
- New Hire Training
- Sales Expertise
- Relationship Building
Core Values
- Discipline - Motivation is for amateurs, discipline is professional.
- Consistency - Always stay consistent in your craft.
- Respect - Treat individuals and the company you work for how you would like to be treated.
- Optimism - Be positive, positivity spreads. Be a team player.
Timeline
Web Fulfillment Associate
Zumiez Inc
01.2021 - Current
Sales Closer
Egumball Inc
04.2016 - 09.2019
Restaurant Floor Manager
Gen Korean BBQ House
07.2014 - 04.2016
Retailer of Head Gear & Headwear
Flexfit LLC
06.2013 - 07.2014
Head Server, Bartender
Sushi Kara
06.2011 - 01.2013
Head Server, Bartender
Kai Sushi
01.2010 - 06.2011
Warehouse Associate
Ultimate Staffing Packaging Plus
02.2009 - 06.2010
Restaurant Server
SUBWAY®Restaurants
01.2008 - 02.2009
Real Estate Salesperson Licensee -
Colbri Real Estate - Allied Schools Inc.
High School Diploma -
Sunny Hills High School