BRIAN M. MICHALKO
LAKEWOOD,OH
Summary
Forward-thinking team leader with multi unit management experience, skilled at coaching teams efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on constant and never ending improvement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Leader
DentalWorks/ Western Dental
Cleveland , OH
01.2018 - 04.2023
- Built and supported a team of clinicians to exceed standards of patient care while effectively building and nurturing a positive working environment for my team members and patients.
- Full profit and loss responsibility.
- Ensure all production expectations were met.
- Support patient flow and maximize budgeted payroll hours, by effectively scheduling multiple specialty teams including Orthodontics, Oral Surgery and Periodontics.
- Presentation of comprehensive treatment plans.
- Full hiring responsibility.
- Facilitate regular Team meetings and daily huddles to cultivate communication, provide company updates, and to continually challenge and develop team members as individuals.
Patient Care Manager
Heartland Dental
Cleveland , OH
01.2012 - 01.2018
- Partnered with Doctor and clinical team ensuring the office delivered world class experiences to our patients.
- Set the example for exceptional customer service
- Responsible for the daily operations including filing patient claims, managing payments, resolving patient issues, coordinating team schedules, and tracking inventory levels
- Selected, onboarded, trained, coached, and retained world-class team members.
- Reviewed, analyzed and used business reports to identify missed opportunities and recommended and implemented best practices and systems needed to positively impact office performance
Regional Manager of Practice Development
Aspen Dental Management Inc
Cleveland, OH.
02.2011 - 08.2011
- Spearheaded process improvements and growth initiatives with full profit and loss responsibility for a group of 5 clinics in Ohio
- Continuously evaluated team members including Doctors and managers as well as support staff and composed action plans and strategies for development opportunity where possible.
- Responsible for the interviewing and hiring of all levels of both clinical and support staff including Doctors, Hygienists, Dental Assistants, Office Mangers and Lab Technicians.
- In May of 2011 while managing my Strongsville clinic, I increased revenue 31% in a 29 day period while covering the clinic while simultaneously surpassing revenue goals in each of my other clinics.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Operations Manager
Aspen Dental Management Inc
Columbus, OH.
01.2010 - 02.2011
- Educated patients daily with clear and concise treatment plan presentations, motivating them to begin treatment in order to reach their long term oral health goals.
- Achieved 55% case acceptance.
- Acted on key performance indicators to maximize practice profitability
- Responsible for all daily operational issues including, but not limited to timecard accuracy, payroll, overtime limitation and the timely shipping and receiving of cases
- Worked with multiple lenders to ensure treatment recommendations were accessible
- Directly accountable for any patient satisfaction issues and their timely resolution
- Increased revenue an average of 37% in each clinic during my 13 months in 2 different locations in the greater Columbus market
- Promoted to Office Training Manager in November 2010. Primary additional responsibilities were to train all new managers throughout Ohio in addition to coaching and motivating struggling seasoned managers
- Main focuses were on patient education, motivation and consultation using a variety of visual aids to help patients understand their respective oral health situations and increase productivity and patietn satisfaction.
- Promoted to Operations Specialist April 2010. Additional responsibilities included traveling to different locations to identify and correct any operational issues and see that our business model was being executed properly.
Crew Leader
Personnel Selection Services, Inc
01.2004 - 07.2010
- Monitored and distributed Police and Fire civil service examinations to over 60 cities in Ohio.
- Delegated duties to a team of five individuals.
- Ensured that the integrity of the selection process was not compromised in any way.
- Communicated results to Civil Service Commissions through concise and unbiased summaries.
Patient Care Manager
Allcare Dental Management
01.2008 - 01.2010
- Managed four to five clinicians schedules daily to ensure maximum productivity
- Presented 12-15 new patients daily with treatment plans
- Handled all administrative and managerial issues with little to no supervision
- Arranged for and collected payment for comprehensive treatment prior to starting
- Increased sales a combined 40% in all offices during this period
- Increased total deposit 21% in the first 30 days after completing only 6 weeks of the 12 week training period with no prior dental experience
- Consistently in the top 2 offices of 54 in overall deposit and production on a monthly basis
- Led the company by collecting an average of $2176.00 for each new patient seen in October of 2009
- The company average at this time was $746.00
- Averaged $225,000 in overall production and deposit over a 1 year period in the Canton, OH location, with the clinic average company wide being between $135,000- $145,000 monthly
- I managed three clinics over a two year period
- Primarily utilized to travel to challenged clinics, recognize areas for improvement and formulate and implement action plans to ultimately increase revenue and patient satisfaction.
Sales Representative
Adler Team Sports
Euclid, OH
01.2002 - 01.2003
- Responsible for the sales of team sporting equipment, uniforms and clothing in a designated area in Ohio.
- Large scale clients included schools such as Warren G. Harding, St. Ignatius, Cardinal Mooney, Lake Catholic and St. Edward.
- Expanded business outside traditional markets to include northeast Ohio’s largest commercial and residential moving company, Mills Van Lines
- Shattered first year sales expectation of $80,000 after 5 months, finishing the year at $139,000.
Education
Organizational Communication Studies
Kent State University
High School Diploma -
St. Edward High School
Lakewood 1997
Skills
- Patient focused
- Dentrix trainer
- Motivational Leadership
- Relationship building
- Easily connect with others
- Administrative Operations
- Training Junior Team Members
- Systems Development and implementation strategy
- Team Builder
Accomplishments
Practice profitability, team member satisfaction, retention and patient satisfaction improved significantly in each practice I coached. I have forged valuable lifetime relationships with individuals through my management journey that I value deeply.
Certification
Attended and graduated the Bell Leadership institute.
Self development, physical fitness, providing for my family and helping people improve their lives
.
Timeline
Operations Leader
DentalWorks/ Western Dental
01.2018 - 04.2023
Patient Care Manager
Heartland Dental
01.2012 - 01.2018
Regional Manager of Practice Development
Aspen Dental Management Inc
02.2011 - 08.2011
Operations Manager
Aspen Dental Management Inc
01.2010 - 02.2011
Patient Care Manager
Allcare Dental Management
01.2008 - 01.2010
Crew Leader
Personnel Selection Services, Inc
01.2004 - 07.2010
Sales Representative
Adler Team Sports
01.2002 - 01.2003
Organizational Communication Studies
Kent State University
High School Diploma -
St. Edward High School
Attended and graduated the Bell Leadership institute.
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