Brian McMillan
Greenwood,IN
Summary
Seasoned Technical Producer-Manager enthusiastic about applying technical skillset and 9 years of experience to new role with room for growth and advancement. Bringing excellent email development, planning and organizing skills, as well as resourceful and flexible approach to meeting dynamic challenges.
Overview
8
8
years of professional experience
3
3
Certifications
6
6
years of post-secondary education
Work History
Technical Producer - Manager
Lev
Indianapolis, IN
02.2019 - Current
- Manage team of 2-5 technical producers with varying degrees of technical experience, entrusted with health, happiness, and effectiveness of team.
- Set and manage performance expectations of individual contributors.
- Assist with project staffing, ensuring balanced workload throughout team.
- Develop mobile responsive emails, landing pages, and preference centers using AMPscript, HTMl, CSS, Javascript and SQL.
- Effectively consult, communicate, and present design, impact, and limitations of proposed solutions to customers.
- Provide in-depth training to ensure customers are self-sustaining.
- Collaborate with team members to validate solutions, solve technical challenges, and share knowledge.
- Write campaign and project documentation including customer specific instructions.
Email Developer
SmarterHQ
Carmel, IN
02.2017 - 02.2019
- Developed mobile responsive emails and email templates using HTML, CSS, and AMPscript.
- Imported, queried, and filtered data for audience segmentation and email deployments using Email Studio and Analytics Builder.
- Deployed email and journey campaigns using Automation Studio and Journey Builder.
- Documented and maintained campaign reporting statistics using Email Studio, Analytics Builder, & Google Analytics.
- Performed regular auditing to fix rendering issues, broken links and code updates.
- Delivered user support to clients to train, educate and answer questions.
- Worked strategically with content and marketing teams to drive usability and brand adherence.
E-Commerce Sales Consultant
Angie's List
Indianapolis, IN
05.2014 - 09.2016
- Developed Salesforce eCommerce marketing campaigns to prospective and current business owners.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Created detailed sales presentations to communicate product features and market data.
Skills
- Front-End Skills: HTML, CSS
- AMPscript
- Moveable Ink
- Code and Quality Standards
- Salesforce Development and Design
- Technical Documentation and Reporting
- Design Software: Sketch, Invision, Photoshop
- People Management
- Policy Development and Enforcement
- Customer Relationship Management
- Stakeholder Updates
Certification
- Salesforce Certified Marketing Cloud Email Specialist
Education
Certification - EDGE|Work Certified By Butler University Executive
EDGE Mentoring
Indianapolis, IN 04.2021 - 04.2022
Certification - Front End Engineering
The Iron Yard
Indianapolis, IN 09.2016 - 01.2017
Bachelor of Science - Marketing
Indiana University - Purdue University Indianapolis
Indianapolis, IN 08.2009 - 05.2014
Timeline
Certification - EDGE|Work Certified By Butler University Executive
EDGE Mentoring
04.2021 - 04.2022
Technical Producer - Manager
Lev
02.2019 - Current
Email Developer
SmarterHQ
02.2017 - 02.2019
Certification - Front End Engineering
The Iron Yard
09.2016 - 01.2017
E-Commerce Sales Consultant
Angie's List
05.2014 - 09.2016
Bachelor of Science - Marketing
Indiana University - Purdue University Indianapolis
08.2009 - 05.2014
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