Hayden Dunagan
Melissa,TX
Summary
Dynamic Operations Manager with a strong track record in streamlining processes and enhancing customer satisfaction. Skilled in project management and financial oversight, consistently delivering projects on time and within budget.
Results-driven Sales Executive with proven expertise in customer service, relationship building, and sales forecasting. Successfully cultivated long-term client relationships, driving repeat business and referrals.
Proactive professional with a solid background in sales and customer engagement. Known for leveraging interpersonal communication and strategic prospecting to drive business growth and enhance client relationships.
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Veteran COO with 11 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.
Overview
13
13
years of professional experience
Work History
Sales Executive
Professional Sales Agents Inc.
03.2026 - Current
- Developed strong product knowledge to effectively address client inquiries and concerns.
- Assisted in executing sales strategies to enhance customer engagement and retention.
- Collaborated with team members to identify new market opportunities and potential clients.
- Conducted market research to support sales initiatives and understand competitive landscape.
- Built relationships with clients through effective communication and follow-up practices.
- Utilized CRM software to manage leads, schedule appointments, and maintain client records.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Drove new business by acquiring new clients and expanding new and existing relationships.
Owner/Operator
DW Communications Group LLC
05.2024 - Current
- Developed and implemented marketing strategies to enhance brand visibility and client engagement.
- Managed daily operations, ensuring optimal service delivery and customer satisfaction.
- Oversaw financial management, including budgeting and expense tracking to maximize profitability.
- Coordinated project timelines and resources, ensuring timely completion of deliverables.
- Cultivated relationships with clients, leading to increased repeat business and referrals.
- Managed day-to-day business operations.
- Implemented effective financial management practices, improving cash flow and profitability.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Operations Manager
Strategic Support Systems Inc.
12.2015 - 05.2026
- Streamlined operational processes to enhance efficiency and workflow consistency.
- Optimized inventory management systems, reducing excess stock while maintaining supply chain integrity.
- Developed and enforced standard operating procedures to ensure compliance and quality standards.
- Implemented performance metrics to evaluate team effectiveness and drive accountability across operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
Service Technician
Richmond Communications Group
01.2015 - 07.2015
- Diagnosed and repaired telecommunications equipment to ensure optimal performance.
- Conducted routine maintenance on network systems to prevent service disruptions.
- Collaborated with team members to enhance troubleshooting procedures and efficiency.
- Trained junior technicians on installation processes and safety protocols.
- Led troubleshooting efforts during complex service outages, restoring functionality promptly.
- Streamlined inventory management processes, reducing equipment turnaround time significantly.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Lead Supervisor
Rev1 Carwash
12.2013 - 07.2014
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored team members on carwash procedures and customer service excellence.
- Implemented process improvements that enhanced service speed and quality, increasing customer satisfaction.
- Managed inventory levels, forecasting needs, and reducing waste through effective supply chain practices.
Education
Bachelor of Science - Business Administration
University of Texas At Dallas
Dallas TX12-2018
Skills
- Customer service
- Product knowledge
- Sales expertise
- Relationship building
- Decision-making
- Business development and planning
- Cross-selling techniques
- Client development
- Order management
- Staff management
- Systems and software expertise
- Schedule coordination
- Operations
- Strategic prospecting
- Database management
- Upselling expertise
- Project management
- Vendor management
- Employee guidance
- Channel partner management
- Value propositions
- Competitor analysis
- Sales operations management
Accomplishments
- Developed and Supervised team of 5-10 staff members.
- Achieved Productivity through effectively helping with Optimization.
- Achieved loyal customer network by completing solution designs/quoting/implemenation with accuracy and efficiency.
Languages
English
Native or Bilingual
Timeline
Sales Executive
Professional Sales Agents Inc.
03.2026 - Current
Owner/Operator
DW Communications Group LLC
05.2024 - Current
Operations Manager
Strategic Support Systems Inc.
12.2015 - 05.2026
Service Technician
Richmond Communications Group
01.2015 - 07.2015
Lead Supervisor
Rev1 Carwash
12.2013 - 07.2014
Bachelor of Science - Business Administration
University of Texas At Dallas