Briann Malcolm
Masontown
Summary
Dedicated animal care professional with a background in veterinary support. Proven ability in behavioral assessment and effective communication. Focused on ensuring animal well-being and fostering positive relationships with pet owners.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Professional Insurance Claims Specialist
WVU Medicine
Masontown
05.2025 - Current
- Review insurance claims for accuracy and completeness.
- Evaluate claims against policy coverage and guidelines.
- Correct denied claims to ensure payment is processed correctly and in a timely manner.
- Coordinated with Medicare representatives and Hospice facilities to confirm accurate billing of claims.
Customer Service Representative
Cheat Lake Animal Hospital
Morgantown
01.2025 - 04.2025
- Assisted clients with pet care inquiries and appointment scheduling.
- Provided compassionate support to pet owners during visits and emergencies.
- Educated clients on animal health services and preventive care options.
- Coordinated with veterinarians to ensure smooth patient flow during appointments.
- Resolved client concerns promptly to maintain high satisfaction levels.
Veterinary Assistant
Cheat Lake Animal Hospital
Morgantown
06.2024 - 04.2025
- Assisted veterinarians during examinations and procedures to ensure animal welfare.
- Monitored animal behavior and health, reporting changes to veterinary staff promptly.
- Educated pet owners on proper care, nutrition, and preventive health measures.
- Maintained cleanliness and organization of treatment areas and animal housing facilities.
- Administered medications and vaccinations to patients under veterinarian supervision.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
Animal Care Attendant
Cheat Lake Animal Hospital
Morgantown
06.2022 - 06.2024
- Assisted veterinarians during examinations and procedures with animals.
- Monitored animal behavior and health, reporting concerns to staff.
- Responded to emergency situations involving injured or distressed animals.
- Handled aggressive animals using specialized equipment such as muzzles, harnesses, and leashes to ensure safety for staff and animals.
- Trained new staff on proper animal handling and care protocols.
- Provided food and water to animals in accordance with dietary needs.
- Ensured cleanliness and sanitation of animal enclosures and equipment to promote health and safety.
Education
Certificate - Dog Training
Animal Behavior College
Valencia, CA10-2024
Skills
- Customer relationship management
- Problem solving
- Clear verbal communication
- Client education
- Animal handling
- Animal behavior assessment
- Behavioral problem solving
- Positive reinforcement training
- Canine communication
- Dog body language interpretation
- Animal Training Consultation
- Animal welfare
- Private lesson instruction
Certification
- Professional Dog Trainer
Timeline
Professional Insurance Claims Specialist
WVU Medicine
05.2025 - Current
Customer Service Representative
Cheat Lake Animal Hospital
01.2025 - 04.2025
Veterinary Assistant
Cheat Lake Animal Hospital
06.2024 - 04.2025
Animal Care Attendant
Cheat Lake Animal Hospital
06.2022 - 06.2024
Certificate - Dog Training
Animal Behavior College