Brianna Adams
Bakersfield,CA
Summary
Enthusiastic, willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Responsible Stocker with excellent blocking, facing and customer service skills coupled with four years of experience. Fast worker with attention to detail and completeness.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Stocker Associate
Amazon
Bakersfield, CA
01.2022 - 07.2022
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
Customer Service Representative
Conduent
Bakersfield, CA
01.2018 - 12.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
- Processed customer adjustments to maintain financial accounts.
- Recorded account information to open new customer accounts.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Deli Associate
Vons Grocery Store
Bakersfield, CA
11.2019 - 03.2020
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Learned other teammates' work tasks to train as backup.
Education
High School Diploma -
Mojave High School
Bakersfield, CA 08.2012 - 05.2015
Skills
Product restocking
Stocking and replenishing
Safety processes and procedures
Customer relationships
Equipment monitoring
Product and service sales
Timeline
Stocker Associate
Amazon
01.2022 - 07.2022
Deli Associate
Vons Grocery Store
11.2019 - 03.2020
Customer Service Representative
Conduent
01.2018 - 12.2020
High School Diploma -
Mojave High School
08.2012 - 05.2015