Brianna Adams

• As a Reports Coordinator, I was responsible for collecting, organizing, and analyzing data to create reports for various departments
• I managed multiple projects simultaneously and ensured that all reports were accurate, complete, and delivered on time
• Coordinated the collection and compilation of data and information for report generation
• Reviewed and verified accuracy of data before finalizing reports for distribution
• Communicated with various teams to gather necessary information for completion of reports

As a Quality Assurance Coordinator, I was responsible for developing and implementing quality control processes, conducting audits, and ensuring compliance with regulatory standards

• I also analyzed data to identify areas for improvement and collaborated with teams to develop corrective action plans
• As a Quality Assurance Associate, I was responsible for reviewing and evaluating processes and procedures to ensure compliance with quality standards
• Also conducted audits and inspections to identify areas for improvement and implemented corrective actions as needed
• Ensured compliance with quality standards and regulations
• Developed and implemented quality control procedures
• Reviewed and inspected manufacturing processes to identify areas for improvement

• As a Call Center Quality Assurance Analyst, I was responsible for monitoring and evaluating calls to ensure quality and compliance with company standards
• I provided feedback and training to agents to improve their performance and customer satisfaction
• Monitored and evaluated call center agents' calls to ensure quality and adherence to company standards
• Provided feedback and coaching to call center agents on their call handling skills
• Compiled and analyzed call center data to identify trends and areas for improvement

• As a Administrative Support Associate, I was responsible for providing administrative support to various departments and ensuring smooth office operations
• This involved managing schedules, coordinating meetings, handling correspondence, and performing various clerical tasks
• Additionally, I assisted in organizing events and maintaining office supplies
• Managed office supply inventory and placed orders as needed
• Handled incoming calls, directed them to appropriate staff, and took messages
• Prepared and edited documents, reports, and presentations for meetings

• As a Customer Service Specialist, I was responsible for assisting customers with their inquiries, resolving complaints, and providing information about products and services
• I was responsible for ensuring HIPAA and privacy act was followed and verified on each call.
• Assisted customers with maintaining their insurance policies and determining if Medicare should be the primary or secondary payor.
• Handled customer complaints and resolved issues in a timely and professional manner
• Maintained accurate records of customer interactions and updated customer account information

• As a Customer Consultant, I was responsible for providing support and advice to customers, handling inquiries and resolving issues
• Assisted customers with inquiries and provided detailed information about their utility service.
• Handled customer complaints and provided satisfactory resolutions
• Provided assistance to customers in utilization of natural gas utilities (creating new accounts, closing old accounts, billing inquiries and payment arrangements.)