Brianna Agee
Kansas City,MO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Knowledgeable Lead Teacher with strong leadership background, excellent program management expertise and devotion to meeting learning needs of each student. Well-organized in planning lessons and activities to diversify instruction and engage students. Analytical problem-solver successful in calmly approaching classroom or student personal problems to devise appropriate interventions and resolve concerns.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Teacher
Emmanuel Childcare Center
Kansas City, MO
03.2024 - Current
- Utilized effective classroom management techniques to maintain order in the classroom.
- Remained calm and patient in student interactions to support individual growth and development.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Met with parents to discuss students' progress and review areas requiring improvement.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Created an environment conducive to learning by providing a safe, nurturing atmosphere for students.
Customer Service Representative
bread Financial
Kansas City, MO
12.2022 - 03.2023
- Assisted customers with understanding their payment options.
- Identified opportunities for process improvement within the department.
- Answered incoming calls from customers regarding collections inquiries.
- Provided customer service to resolve issues related to overdue accounts.
- Initiated outbound calls to customers with delinquent accounts.
- Collected delinquent payments, contacting borrowers by telephone or correspondence to obtain payment.
Store Manager
Cricket Wireless
Kansas City, MO
04.2022 - 03.2023
- Monitored inventory levels and placed orders to restock shelves.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Developed strategies to maximize sales and profitability.
- Managed inventory tracking and physical inventory counts to minimize loss.
Customer Service Representative
United Healthcare
Kansas City, MO
08.2021 - 04.2022
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated system with order specifics and customer details, preferences, and billing information.
Assistant Teacher
learn alot childcare
Raytown, MO
05.2015 - 08.2021
- Supervised small group activities.
- Evaluated student work using established criteria.
- Assessed student progress through observation, testing, and feedback from teachers.
- Provided guidance on nutrition, hygiene, language development, and physical activity through one-on-one conversations or small groups.
- Monitored students during outdoor playtime and ensured they followed playground rules safely.
- Attended professional development trainings on early childhood education topics.
- Worked closely with families from diverse backgrounds to promote positive home-school relationships.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
Education
High School Diploma -
Raytown South High School
Raytown, MO05-2015
Some College (No Degree) - Early Childhood Education
Penn Valley
Kansas City, MOSkills
- Behavior Modeling
- Student Records Management
- Classroom Management
- Lesson development
- Activity Planning
- Group and individual instruction
- Shift Scheduling
- Customer Service Management
- Payroll Management
- Employee Training
- Data Collection
- Team Development
- Call Center Operations
- Customer Service
Affiliations
- kc Marching Cobras
Certification
- cda
Accomplishments
- Store Manger of the Month
Timeline
Lead Teacher
Emmanuel Childcare Center
03.2024 - Current
Customer Service Representative
bread Financial
12.2022 - 03.2023
Store Manager
Cricket Wireless
04.2022 - 03.2023
Customer Service Representative
United Healthcare
08.2021 - 04.2022
Assistant Teacher
learn alot childcare
05.2015 - 08.2021
High School Diploma -
Raytown South High School
Some College (No Degree) - Early Childhood Education
Penn Valley
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