Brianna A. Grecco
Pueblo,CO
Summary
Adept in Microsoft Office and renowned for exceptional customer service, I spearheaded a team at Ace Insurance Group, Domino's and COPA Airlines, enhancing client satisfaction by 25-30%. My background includes diverse roles from administrative assistance to passenger service, underpinning my ability to thrive in fast-paced environments and lead with confidence, showcasing my management expertise and team-building skills.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Ace Insurance Group
01.2022 - 01.2024
- Customer service assistance
- Cash Management handling
- Inventory/Auditor
- Management assistance
- Sales proposal
- Appointment Management and setter
Team Member Lead
Dominos
01.2022 - 01.2023
- Cash management handling
- Customer service Assistance
- Inventory/auditor
Concierge Assistant Manager
Crescent Resort on South Beach
01.2020 - 01.2022
- Perform check in and check out
- Make room reservations based on guest needs
- Report to Manager immediately about any unusual events
- Adhere to department policies and procedures
- Maintain the facility clean, safe, and organized
- Review and execute the daily duties assigned by Manager
- Cash handling to banks and business audits
Cashier
Mc Donald's
01.2019 - 01.2020
- Cashier
- Customer Service
Team Representative
Hollister
01.2018 - 01.2019
- Sales representative
Passenger Service Agent
Menzies Aviation@BWI Airport
01.2024
- Company Overview: Copa Airlines/ Iceland Air Passenger Service Agent
- Counter greeting and baggage check-in
- Boarding And Member services pre-flight assistance
- Debarking return international flights with Customs & Boarder (CBP)
- Copa Airlines/ Iceland Air Passenger Service Agent
Sales Associate
Ross Dress for Less
01.2019
- Cashier
- Costumer Service
Education
CCBC - Business management
02.2025
High School Diploma -
Skills
- Microsoft Office
- Excel proficient
- CAS systems
- POS systems
- Detail Oriented
- Customer Service
- Self-Motivated
- Cash managing
- Management expertise
- Coachable
- Dependable
- Highly open-minded
- Team building
- Effective multitasker
- Fast Pace Environment capable
- Check-in procedures
- Check-in processes
- Issuing tickets
- Boarding gate procedures
- Flight logs proofing
- Boarding support
- Travel documentation
- Checking in passengers
- Flight scheduling
- Language proficiency
- Motivating employees
- Boarding assistance
- Reservations
- Customer service management
- Baggage checks
Timeline
Passenger Service Agent
Menzies Aviation@BWI Airport
01.2024
Administrative Assistant
Ace Insurance Group
01.2022 - 01.2024
Team Member Lead
Dominos
01.2022 - 01.2023
Concierge Assistant Manager
Crescent Resort on South Beach
01.2020 - 01.2022
Cashier
Mc Donald's
01.2019 - 01.2020
Sales Associate
Ross Dress for Less
01.2019
Team Representative
Hollister
01.2018 - 01.2019
CCBC - Business management
High School Diploma -
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