Brianna Aldana
Houston
Summary
Dedicated and detail-oriented professional with extensive experience delivering exceptional customer service and administrative support. Proven track record in providing clerical assistance, managing public interactions, and ensuring smooth daily operations. Demonstrates expertise in calendar management, scheduling, data entry, and database administration. Fluent in English and Spanish, with a strong ability to communicate effectively in diverse environments. Adept at problem-solving and prioritizing tasks to enhance efficiency and productivity. Committed to fostering positive relationships with clients and colleagues, and skilled in adapting to dynamic work environments.
Overview
3
3
years of professional experience
Work History
Receptionist
Memorial Tailors
07.2023 - 02.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Customer Service Ambassador
Whataburger Restaurants L&c
11.2020 - 01.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Contributed to team success by consistently exceeding performance metrics and maintaining high-quality service standards.
Education
Bachelor of Arts - Computer Science
University of Houston - Downtown
Houston, TX05.2028
High School Diploma -
Cypress Ridge High School
Houston, TX05.2023
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling
- Data inputting
- Punctual and Reliable
- Relationship Building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Memorial Tailors
07.2023 - 02.2024
Customer Service Ambassador
Whataburger Restaurants L&c
11.2020 - 01.2023
Bachelor of Arts - Computer Science
University of Houston - Downtown
High School Diploma -
Cypress Ridge High School
Similar Profiles
Lyo IshizukaLyo Ishizuka
Senior Fitter & Partner at P. Johnson TailorsSenior Fitter & Partner at P. Johnson Tailors
Bethany KimeBethany Kime
Business Owner & Entrepreneur at 29th & Potter LLC & The New Tailors SewcietyBusiness Owner & Entrepreneur at 29th & Potter LLC & The New Tailors Sewciety
Michel GruberMichel Gruber
Sales Associate at Tip Top TailorsSales Associate at Tip Top Tailors
Liza TamangLiza Tamang
SI leader at University of Houston DowntownSI leader at University of Houston Downtown
Sela Y FloresSela Y Flores
Household Manager/Nanny (Three School Aged Children) at Private PrincipalHousehold Manager/Nanny (Three School Aged Children) at Private Principal